ServiceNow Community

ServiceNow Mobile App Builder

Hi, We have Custom Scope in ServiceNow Mobile App Builder. we have a screen where we want to default to a stock room from alm_stockroom table. But in the Mobile. App Builder -> My mobile scope -> Data -> my data item i am unable to see that table in...

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About Decision Table out put.

I created decision table when selecting choice based value if it is mach it return the user record for approval. But my decision table configuration is not returning some user record even thought the choice value is mach. see below image for config: ...

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how can I pull historical data to check if a ticket was assigned to Service desk

I need help with creating a report where it shows when in the history of a ticket, it was assigned to Service desk. example: on 1st oct the ticket was assigned to Service deskon 5th oct, the ticket was assigned to application team I need this ticket ...

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Client script getOptions() issue (field choices not resetting when changing onChange field)

I have create an onChange client script on 'type' field with the logic to display choices in choice field 'suspension_reason'. function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { ret...

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Changing Incident Priority Based on Alert Metric Name

Hello Everyone,We have incidents being created through Event Management. Our requirement is to update the priority (impact and urgency) of these incidents based on the metric name of the originating alert.I tried configuring this using Alert Manageme...

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Users Approving without Role Count Towars a License?

Checking to see if any user approving without any role counts towards a license.

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Cryptography

Hi guys, I would like do know what kind of cryptography is used in service now? Tks.

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Redirect to the incident record in the Service Operations Workspace, created for the case

I need to respond to this request and make these changes to the Record Producer Create Incident script. I created the vuri variable, and the code is working up to option b. However, I can't do what you ask for in option c.Could someone please help me...

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Resolved! Where is the Scripting Governance Tool dashboard in Zurich?

Hi, After upgrading to Zurich in one of our sub-prod instance, I do not see the Scripting Governance Tool like the SN doc mentions:https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/security/concept/scripting-governance.h...

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Table to use in Report

I am not able to use 'sys_user_role"' Table while generating report. How to know which Table can be used and which can not be used?

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I need a report that details the duration taken to close each HR case.

Requirement: I am looking for a report or any other method to display the total business hours required to close or complete an HR case. Additionally, the report should show how many hours the case spent in each of the following states: Work in Progr...

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Human Resources Service Delivery
Legacy HR Service Delivery

issue with setting the source(contact_type) field when we create hr case from agent workspace

Issue: We are facing an issue with setting the source(contact_type) field when we create hr case from agent workspace. The HRSD security is customized. OOB method is not followed for the security. The agent will have access to create case for all t...

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Agent Workspace

How to provide visual guidance for users when entering requests/incidents

Hello,I saw this visual in a ServiceNow demo and would like to know how to do this on the portal.Can I do this on scoped applications such as CSM or HRSD? Thank you in advance.

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Why would removing an approval activity cause a workflow to fail?

The below screenshot is the original workflow for updating CIs, and works; it has been working for several years now.We were asked to remove the Approval, so we did. The workflow APPEARS to work correctly-Despite the lack of errors, and despite the t...

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How to Dynamically Set Tooltip for a Variable in Record Producer / Catalog Item

Sample Requirement:In a Record Producer (or Catalog Item):If the variable Category is Software, the tooltip for field Subcategory should be "Hello World".If the variable Category is Hardware, the tooltip for field Subcategory should be "Hello World 2...

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