Users Approving without Role Count Towars a License?

AndresGT1 · 4 weeks ago

Checking to see if any user approving without any role counts towards a license.

YaswanthKurre · 4 weeks ago

You should never do that, ServiceNow will flag your instance.

Overriding an approval user's role to snc_internal in ServiceNow is a bad practice with significant consequences for security, licensing, and functionality. By doing this, by assigning snc_internal to enable approvals, you risk violating your licensing agreement.

Users can handle the approvals in the portal directly without license.

Please refer this article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719074

Mark this as helpful and correct if this helps you.

Thanks,

Yaswanth.

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YaswanthKurre · 4 weeks ago

Hi @AndresGT1 ,

A user's overall activity on the platform can determine their license requirement. If a user without a role only approves requests via email, they likely won't require a license. However, if they have other platform access or roles, they may be consuming a license.

Mark this as helpful and correct, if this helps you.

Thanks,

Yaswanth

AndresGT1 · 4 weeks ago

Would that mean if an email is in charge to process approvals that wouldn't count against a license?

YaswanthKurre · 4 weeks ago

HI @AndresGT1 ,

Yes, if approvals are only done via email, this is not considered as a license.

Mark this as helpful and correct, if this helps you.

Thanks,

Yaswanth

AndresGT1 · 4 weeks ago

I'm still curious about a user without any role.

Assuming an end user without roles logs into Employee Center and approves. Would that count towards a license?