Dashboards & Data Visualizations Issue in Created by vs Owned By column

In platform analytics workspace "platform-analytics-workspace/dashboard-library" whenever we try and select the columns on display, the filter shows the column "Owned by" but the screen itself shows instead the column "Created by". See attached scree...

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Issues with Identification Rules using ETL on Manual Data Load

Hello! I'm helping my organization create a CMDB and Asset Management practice. When I arrived, there were approximately 500 items in CMDB that were essentially a record name with no metadata, originally added to support other integration efforts tha...

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Integration with Databricks

Hi everyone I need connect to databricks to bring data into the ServiceNow Platform, Is someone is doing this?

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Validate connection UI action not working for D365 & Power Apps saas integration

I have setup D365 & Power Apps saas integration profile , there we have two options 1. Download subscriptions2.Download Activitywhen I am checking the Download subscription check box the connection is getting validated but when I am checking both dow...

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Field changes not showing in SOW

Hi everyone,We have the assigned_to field on the computer table and the change to this field wont show in SOW but it's showing in the legacy view. We are out of ideas how to fix it and the field is included in the activity filters...Anyone can help?

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Incident state if no workaround available and problem management has been started

As a new incident manager, I sometimes encounter situations where there is no workaround for an incident. The IT supplier cites the complexity of the incident and wants to open a problem ticket to investigate the issue. Often, the problem described i...

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Plugin Usage - Unused Plugins Monitoring

Problem:ServiceNow OOB provides subscription usage module which allows users to see usage of their allocated roles, licenses. This is great for managing license and proactively take actions for license allocation.   But, There is no OOB way which tel...

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Calculating the duration between specific project milestones in a standard report

Hi Everyone, Below is the requirement: Requesting ability to report on Turn Around Time between Milestones on a Project. The ideal design would be to run by Project and calculate duration between any and all Milestones that exist. For example, if a P...

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How can I make only one specific report read‑only for end users?

Hi everyone, I’m looking for guidance on restricting edits to a single report .... We have a use case where one particular report should be read‑only for end users. The issue we’re seeing is that users often open the report, change the filter conditi...

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onsubmitting request on catalog a csv file should generate for mrvs variables

I have a requirement in which when a user generate a request on catalog item on portal containg MRVS it should generate a CSV file containg all the mrvs variables entered in catalog.

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