ServiceNow Community

Users with Specific Roles or Managed Group have access to Create, Update and Delete CI Relationships

I have a requirement where users who either have specific roles (u_cmdb_mgmt, asset) or are members of a CI's managed group should be able to create, update, and delete CI relationships in the CMDB.I've implemented a script that checks for these cond...

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Reference Qualifier vs auto-populate filtering

Hello, I have this by the look, very simple business requirement, but I do struggle with it. For one of the catalog item, there's a requirement to show in field "Organization" only those departments, which have parent = empty and code!=obsolete (modi...

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Teamspace Demand - disable assessments without skipping Screening

Hi Community, Looking for some advice on the following use case: we have a team using one of the Teamspaces and they don't want to use the assessment functionality for Demand, hence not having questionnaires being sent out. They also don't want to sk...

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Help Understanding ServiceNow Licensing Types In Servicenow

Hi everyone,I'm currently trying to understand the different types of licenses available in ServiceNow and how they apply to various modules and users. I’d really appreciate some insights from the community on this. Thanks in advance!

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Filter Knowledge Search in Virtual Agent Based on Pre-Chat Survey Selection

Hi All,I am working on a Virtual Agent use case where I have configured a pre-chat survey with an option:"Please select if your inquiry is related to HR or IT"and display buttons: IT and HR. My requirement is: If the user selects IT, then any further...

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Need help to change/Remove default filter for incident related records Metric Tab in sow workspace.

Hi All, I need some assistance with an issue I’m facing in Operations Workspace. Whenever I open the Incident list inside the workspace, it always applies an OOB default filter like this: Table = incident ID = <sys_id>I’ve already explored the follo...

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scratchpad field set readonly for non ServiceDesk group

Hi, I am trying to set a variable in the catalog item to read only for other than Service Desk group at the sc_req_item level. I tried it but still non Service Desk group is able to edit it. Kindly help. (function executeRule(current, previous /*nu...

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I want to create a script to get information about cmdb_ci_spkg or cmdb_software_instance

Hello everyone!I have installed agent_client_collector and was able to get the linux data. I am able to get software_installed in the tab agents - host - Related Links. I would like to create a script to retrieve software_installed from cmdb_ci_serve...

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Workspace - UI Builder doubt in BCM workspace - smart assessment

Hi Team In BCM workspace, I have custom related list created which shows the related smart assessment instance record. When i click on the smart assessment instance, it opens the actual smart assessment instance record as shown in image 2. But what I...

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Business Continuity Management (BCM)

MID Server RDP URL Not Accessible in Discovery Fundamentals On-Demand Lab

I’ve started the Discovery Fundamentals On-Demand course, and I’m currently working on the “Validate MID Server” simulator task. However, I’m unable to access the MID Server VM using the provided RDP URL: MID SERVER RDP URL: nowlearning-nlinst03275...

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Database view

How can I create a Database View in ServiceNow by joining the Hardware product models table (using the Display name field) with the hardware mode life cycle table (using the Model field) as the common join field?

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PPN number not found in SAM Pro Content Service - 65310110BC08F12 and 65323490BC08A12

I am importing licenses from legacy ITAM system into ServiceNow SAM Pro using import sheet.I have received PPN’s for all licenses from legacy system and I am importing based on that. I having issues with only 5 licenses whose PPN’s are 65310110BC08...

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Configuration compliance integration with CSPM tool

Hi All, I want to build integration with CSPM tool.Can you please help:Which integration capability is used to integrate with CSPM tool? what all tables data is integrated with CSPM tool E.G. Test , test groups etc? Any field mapping recommendations...

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How to refer to the current record when writing scripted filter in Related list

I'm creating a PoC of listing published knowledge articles in a custom Related list created by Relationship on CI form. The idea is to get all knowledge articles found from Knowledge categories, whose value matches either with the sys_class_name of t...

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SAM Pro - ability to see number of Microsoft or Adobe licenses installed out of licenses available

When you access the Microsoft or Adobe portals, it's possible to see how many licenses are being consumed out of the number of licenses available, for example 10 out of 15. For our SAMPro implementation, we have integrations for MS and Adobe but we a...

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