ServiceNow Community

New knowledgebase setup create directly in production or in a lower environment and promote upward.

Hello, As a best practice do people create the knowledgebase in a lower environment and then move it to production? I don't mean the articles just the knowledgebase structure (mostly what is on a knowledbase record). I thought we should create it...

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regarding login issue

hey hi , i am not getting otp while i am logging to servicenow learning . it is not working from past week.

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Employee Center attachments: only 2/4 files show on the task; field-level attachment columns stay em

When the request is submitted from Employee Center with four attachments, only two files are visible after opening the created task record. The other two fields appear blank on the form and in the list (columns show empty).Additionally, “Academic Tra...

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PDI Instance is Offline shows unscheduled Maintenance

PDI Instance is in Maintenance mode for more than a week. but all of me colleagues are able to work on their PDI Instance hOW TO resolve this issue.

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Key skills a SysAdmin should have?

Hello,Im new to working with ServiceNow. Any advice on basic everyday task an admin should know starting out?

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Business Rule and ACL

Hello all , is BR override Acl or not , if yes then provide the example for better understanding ?

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How do I get list of RITMs for a given REQ in flow designer?

Hi,I am using a "Look up Record" to get the REQ record. I am able to get that but in the output I do not see anything that says Requested Items. When I go to the REQ record and scroll down, I do see the list of RITMs on it under requested items tab, ...

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how to upgrade Xanadu patch 9b

how to upgrade Xanadu patch 9b you assistance would be more valuable thanking you in advance

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Reference Type

In catalog creation, I created one variable "requested for" type "Reference", if I login with Radha Manchi the name should be populate in that variable. How should I do this?

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Learn to Integrate ServiceNow with Salesforce using REST API and OAuth 2.0

Integrating ServiceNow with Salesforce using REST API and OAuth 2.0 Are you working with both ServiceNow and Salesforce? Integrating these two platforms can streamline your processes and boost efficiency. Here's a step-by-step guide to help you int...

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Incident Management

Unable to Assign Bot Process to RPA Hub.

Team-Unable to Assign Bot Process to RPA Hub. Getting below error while assigning the bot process to hub. Need your suggestions.--Validation error (MissingFieldArgument@[snRpaFdn/RPAFoundationQueries/getRobots]) : Missing field argument 'includeAssig...

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Congratulations 2025 ServiceNow Community Rising Stars!

We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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Tag based Discovery

Hello ITOM Experts,Need some Step by Step guidance. Have gone through documentation and many threads.Still confused , how tagged based Service Mapping to be implemented. Q1. Is Basic discovery be done for CIs with Tags (key value etc.) (for non clou...

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Modify Service Operations Workspace Schedule Section

Hi!How would I be able to add a new field in the Schedule > Edit Shift > Members tab within the Service Operations Workspace?This is where I need a new field coming from the cmn_rota_roster table:

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Tag based Service Mapping

Hello ITOM Experts,Need some Step by Step guidance. Have gone through documentation and many threads.Still confused , how tagged based Service Mapping to be implemented. Q1. Is Basic discovery be done for CIs with Tags (key value etc.) (for non clou...

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