ServiceNow Community

Flow action

Hello, I created flow to auto close any ticket opened 6 months ago, the flow run midnight. I need to send an email to the business with the list of all tickets that has been auto closed. the issue is the flow sending email even if action #3 didn't ru...

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Designing for Scale: What Breaks First at 100k+ Users

When platforms grow beyond 100,000 users, the first things that break are rarely what architects expect. It’s almost never raw performance or infrastructure capacity. What breaks first are assumptions—especially the ones no one documented. At scale, ...

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Why CMDB Fails Even Before Discovery Is Implemented

In most post-mortems, CMDB failure is blamed on Discovery not working, integrations being unreliable, or data quality tools not being tuned properly. In reality, I’ve seen CMDBs fail long before any of those components were even switched on. The fail...

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Scoped Application custom table formatter help

I have a new scoped app, with a custom parent table that is extended to an incident like table.For example:Table1 (make extensible = true)Table 2 (extends table = Table1) There is no interaction/relationship to the Task table at all. I have an Additi...

Question

The Hidden Cost of Over-Normalised Data Models in ServiceNow

ServiceNow architects coming from traditional software backgrounds often bring one habit that quietly hurts the platform: over-normalisation. On paper, highly normalised data models look elegant. In practice, they create brittle solutions that are ha...

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Best Practices

When NOT to Use App Engine (Yes, That Happens)

App Engine is powerful—and that’s exactly why it gets misused. In several programs I’ve been part of, App Engine was positioned as the answer to every problem: new request? App Engine. New workflow? App Engine. New idea? Scoped app. The result wasn’t...

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Now Platform App Engine

Why “Out-of-the-Box” Is Often Misunderstood by Architects

Early in my ServiceNow career, I used to defend “out-of-the-box” almost religiously. Over time, I realised most people don’t disagree with OOB—they disagree on what OOB actually means. Out-of-the-box is not “do nothing and hope the platform magically...

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Best Practices

How to raise a ticket to log an issue

The servicenow instance is down since the change CHG69739386 was implemented this morning at 9AM GMT. Can you please confirm what is the issue and what is the best way to raise it with Servicenow?

Question

ServiceNow Administration Fundamentals (Xanadu)

Hello Guys, This my first course and new to service now. I have enrolled to ServiceNow Administration Fundamentals (Xanadu) on demand course. I don't know how to go through this course I see lab activities, but I don't find any resources with instruc...

Question

all Single scores widgets are now showing decimals paces after migration

Whenever migrate or created a report of Single scores widgets in platform analytics they are now showing decimals paces after migration in zurich. How to fix this to reflect in only exact score numbers instead of decimals for the all the dashboard.

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How to setup a dynamically generated sitemap by using the ServiceNow Sitemap Generator?

One of our knowledgebases is available for the general public.A small number of the knowledge articles in this knowledgebase are being indexed by Google (and other search engines) so we want to improve that so our audience can find all our public ava...

Question

Resolved! Request item assigned to me email notification issue

Hello All In the beginning of last year, I created an email notification to be sent out to Assigned to agent whenever a RITM ticket is assigned. it was working fine until couple months ago (with Zurich update), whenever the RITM ticket is assigned o...

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i need some good tips for CSA exam..?

how can i clear my CSA exam in first try and some imp tips?

Question

Not able to get Instance

I am getting this since last 30 minutes - Any help will be highly appreciated.

Question

UI Policy conflict behavior when switching field values without saving the record

Hi Team,I am facing a doubt related to UI Policy behavior and I would like some clarification.I have created two UI Policies on the Incident table:UI Policy 1Condition: Category = HardwareAction: Subcategory = MandatoryUI Policy 2Condition: Category ...

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