How to hide the lndicators library for specific roles in Platform Analytics

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To populate value from LookUpSelect Box variable from MRVS to single line text variable outside MRVS

Hi Team,I have a LookUp Select Box variable named 'Plant' in PackSize MultiRow Variable set(MRVS). Have a Single Line Text variable named 'PlantOutside' in Outside MRVS. When user select a value for Plant from PackSize MultiRow Variable set, i want t...

• Question

Self Introduction

Hello all,My name is Folakemi Fatade - you can call me FF.I'm new to the ServiceNow community and to the Tech world. I am navigating my way through but eager to explore and learn new things.I have spent a couple of decades in the aviation, Travels an...

• Question

Need to provide access to edit the variable on the RITM for a catalog item by particular group

Hi All,There is a requirement where need to provide access to edit the variable on the RITM for a catalog item by particular group.can you someone provide the best approach for the requirement pleaseThanks,Nandini

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Action Fabric: MCP Server, MCP Client, and A2A explained

  What is Action Fabric? Action Fabric is ServiceNow's framework for connecting AI agents across your enterprise. AI agents are software programs that can reason, plan, and take autonomous action on behalf of a user; unlike a chatbot that answers q...

• Article

Best Practice for Restricting Sensitive Data in ServiceNow Catalog Requests and Incidents

Hi Community,I am looking for best practices for handling sensitive information (PII/confidential data) within ServiceNow Catalog Requests and Incident Management.We have a requirement where only specific support groups should be able to view certain...

• Question

Service Catalog: Citizen Developer training

Can anyone recommend training material / online courses on building service catalog forms that does not require App Engine Studio or Catalog Builder? We do not have a licence for App Engine Studio. I have experimented with Catalog Builder and complet...

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Service Exchange, RPS connection is Active/Active but the Provider connection is Down/Down

Hello.The problem is pretty much as the subject suggested. In Service Exchange, I've got the RPS connection as showing Active for both inbound and outbound. The Provider connection however is showing Down for both inbound and outbound. This is the sa...

• Question

Workspace Column heading Search

How do you search on a column to find a particular entry in a Workspace List.  In the classic interface, there was a search field at the top of the list that you let you select a column name and then type an entry in the field to filter the list to t...

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4 unexpected ways Now Assist can fail after an upgrade or patch

If Now Assist stops working after an upgrade or patch, the cause isn't always easy to spot. The platform upgrade process isn't synced with the Now Assist store app release cycle. The platform patch handles the core release, but Now Assist depends on ...

• Article

How to Trigger Smart Assessments for Risk table

We have created a smart assessment for RISK table. Can someone please explain how to use this smart assessment for risk record.

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Now Assist panel isn't working: find the cause and get to the fix

  The Now Assist panel relies on plugins, roles, assistant configurations, and deployment channels all being in place. Four distinct failure patterns map to these components, each with its own visible symptom and a specific resolution path. Match you...

• Article

How to allow users to hide announcements and upcoming actions on sow landing page?

Many users ask us if they can hide the right-side panel on the SOW landing page. This panel contains announcements and upcoming actions. We would like to make it visible by default with a possibility for the user to arrange the view and hide this pan...

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