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Dan Grady
ServiceNow Employee

Welcome to Process Mining in Minutes, a video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is focused on a single outcome and built around how Process Mining actually gets used in the real world.

 

 

Product complaints erode your core KPIs, and the biggest cost is often the rework nobody sees. Cases circle back through investigation while the reason sits buried in free text notes. Process Mining makes that friction visible so quality teams know what to fix first.

 

New minutes drop weekly.  Follow the full series here.

 

More Process Mining resources

 

Got a use case you think should be the next Process Mining in Minutes? Let us know in the comments below. Until then, we’ll keep sharing what we learn as we learn it.