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What`s New Popular Posts More The latest in Community Posted by jordancbaron Community Exclusive: Save $400 on Your Knowledge + CreatorCon 2026 Ticket Hey, Community! Being ... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by Pooja Gupta1 Announcing the 2026 Best Employee Experience Contest 🚀 The 2026 Best Employee Experience Contest Website is N... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

Plugins validation

Hi,We have many plugins installed in the instance across multiple modules (ITSM, CSM, ham, sam, GRc.. etc). How can we track what is the current version of this plugins and what will be the latest version. Is there a way we can compare instead of man...

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How to create a MCP server in servicenow

Hello Community, i am trying to create my own MCP server in servicenow which will be consume by other external application to access the incident summary. i followed the docs and setup a oauth authentication, but tools added in the MCP server are not...

  • Question

MERGE OLD ID

Hi Team,  I am getting an issue to merge my old id with my company id. I have attached the screenshot. Please someone assist me with this issue.

  • Question

Active/Non active User s

Hi Team , In the report i need show , Active and non active both Users , in a business application table we have 2 fields How do i filter for for both field active and non active users ?Can you help me the conditions pls ?I tried pulling data from sy...

  • Question

Case Viewer Users Unable to View Referenced Fields on Case Form

I have assigned two roles to the user: Business Stakeholder and Case Viewer.Our primary requirement is for these users to have read-only access across ServiceNow, including:IncidentsProblemsChange RequestsAll other ITSM recordsCustomer Service CasesW...

  • Question

Localization of Smart Assessment

Hi, Any guides/articles on how to translate smart assessments? @Alex Coope - SN 

  • Question

RITM total duration calculation

I'm using the Before Insert and Update BR to calculate the RITM total duration for Closed Complete RITMs, but the scripts below work only for RITMs with approvals, not for those without. The RITM, which has a duration of 55 seconds, has the approval ...

  • Question

SAM Pro SaaS Management – SSO integration and IntegrationHub spokes

Hi everyone,We have recently implemented ServiceNow SAM Pro, and post-implementation we realized that we are largely blind on most SaaS applications, except Adobe and Microsoft, which were already integrated and are showing data correctly.We have now...

  • Question

Employee Details Expanded Card

I am working on Manager Hub and wanted to include details on Employee Details expanded contact card. I only have the options Location, Contact and Status. How can I add more fields from Employee Profile table onto this card? 

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