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03-23-2018 04:07 AM
I need to edit a field on a newly created catalog task, as soon as it's created. Normally, I would just do task.field = , but the field I need to update doesn't actually sit on the sc_task table, it sits on the sc_request table and I know you can't do the following:
task.request.requested_for = "foobar";
task.request.update();
I read this post: https://community.servicenow.com/community?id=community_question&sys_id=80570369db1cdbc01dcaf3231f96...
but I'm not sure.
So, I did get it to work, but there must be a better way.
Here's a diagrammed way I have it now:
Solved! Go to Solution.
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05-22-2018 08:22 AM
I was actually able to capture the sys_id of the created task (created by the Catalog Task workflow activity) directly in the advanced script section using
workflow.scratchpad.taskid = task.setNewGuid();
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03-23-2018 04:41 AM
Hi
In the task activity you can just add a script to update the request:
var req = new GlideRecord('sc_request');
req.get(current.request);
req.requested_for = "foobar";
req.update();

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03-23-2018 07:03 AM
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05-21-2018 04:12 PM
Hi guys,
I'm trying to do a similar thing, where I'm creating a task with a Catalog Task activity in workflow, then later in the workflow I want to change a field on that task. I'm trying so grab the sys_id of the task that's created, and then use that in my later activity to query the sc_task table and update via GlideRecord. However in my Catalog Task activity which is creating the actual task in the first place, I'm having trouble writing the sys_id of the task to the scratchpad.
I'm trying
workflow.scratchpad.task_sys_id=task.sys_id;
in the script of the Catalog Task activity, but I'm checking by writing to the system log, and it's not working. Should this work?

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05-22-2018 08:00 AM