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Script include assistance

This is the Script Include, the call breaks on the console.log statement.It executes the prototype statement but then exits

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csm landing page

Can we set refresh rate 5 minutes for csm landing pages cases dashboard

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How to Create Standard Change from SCTASK and that SCTASK number should be link to change Reuqest

I have created a UI Action on the sc_task table and added the below code for Creating a Standard Change: var url = new StdChangeUtils().getURLForTask(current, 'rfc'); url += '&sc_task_sys_id=' + current.sys_id; action.setRedirectURL(url); It is redir...

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want to send MAAS emails like 20k+ emails at a time to customers as communication from Servicenow

Hi All, looking for ideas we would like to send Maas emails like 20k+ emails to customers at a time from ServiceNow when the particular communication approved. Could anyone has already implemented any solutions request to guide us.

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Time Worked

Hi Experts, We have a field named "Time Worked" on incidents. We have a requirement to pause this timer for other states except 'In progress'. The timer should only run when state of the incident is 'In progress'.If possible please give a composed so...

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Rename Workspace Record Form

Is there any possibility that we can Rename the name 'Details' specifically for one table, for instance if i open an incident record form in workspace the details should be renamed as something like 'Incident Details', is this possible

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Build Agent vs. Custom SKU

I'm not sure if this is the most appropriate forum for this but figured I'd start in App Engine. I've started tinkering with the Build Agent and I quickly came to realize what I actually needed was a custom SKU of existing products vs. building a ful...

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Add Water mark in PDF

Hi team,I'm working on a Service Portal process where users can upload and download attachments. I need to implement a way to automatically add a watermark to these PDF files before they are downloaded. The workflow is: A user uploads an external PDF...

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How do I add predefined ranges in date filters?

Hello Community! I have created a dashboard using a date-filter. But the predefined ranges do not match my need.I would like to have a predefined range that lets the user filter on "Before 6 months ago".Is it possible to add new predefined ranges?And...

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how to unzip the zip attachment and then read internal files which are present inside the zip files

Hi All, I am working on project where I get the zip file in the attachment then we have to unzip it and read the data of the files which are under zip file. then we need to combine those 2 files together on the basis of parent child relation ship to ...

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Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

Hi All,In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-prio...

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Export one report to pdf

I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user?

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ITIL View visible to User even after removing ITIL role and giving the ONLY the snc_internal role

After implementing the Zurich Upgrade, the User Roles are behaving abruptly.Please follow the following steps and let me know here in the comments if you are able to recreate the issue. If you would be able to recreate the issue on your environment t...

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The Copy resolution notes from Similar Incident (TI) recommendation action is not visible in SOW

Hello everyone, There seems to be a problem with the Similar Incident (TI) recommendation action. The button Copy resolution notes is not visible if I switch the language of my instance other than English. The button is visible and the contents in re...

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How to fix getBytes Error

Hi All,in Scoped - SCript Include :var fileList=[]; var att = new GlideRecord('sys_attachment'); att.addQuery('table_sys_id', '1fabd08cf01a483faf9fa7e67bc0b4b7'); att.addQuery('file_name', 'ENDSWITH', 'abc.pdf'); ...

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