ServiceNow Community

Knowledge article link shows up after the article is retired

Hi Community, We've facing an issue where retired articles are still accessible to users if they've previously bookmarked or saved the article link. Could we address this so that once an article is retired, any saved or bookmarked links are also d...

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Help Help Help. MS Teams Integration for conversational Virtual Agent

6 Months in trying to setup MS Teams integration and have got absolutely nowhere. I am putting my faith in this wonderful community to help where SN Support have not. We have a single M365 tenant that is shared across multiple divisions (large enterp...

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Label All ServiceNow Outbound Email Notifications with the wording 'Private and Confidential'

Label All Outbound Email Notifications with the wording 'Private and Confidential' Dear ServiceNow Community Colleagues, I have a customer requirement, whereby the company wants all Outbound Email Notifications sent from ServiceNow, be labelled with ...

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Updating JAWS commentary for ServiceNow Navigation

Hello, I am having an issue with JAWS commentary on grayed out navigation arrows in Portal. The arrows that need commentary changed are shown belowThis is a description of the issue:I was wondering if and how this commentary could be changed, as I gu...

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Resolved! REST API OAuth

I am unable to get a REST API token using ServiceNow OAuth. We are not yet on Zurich to make use of the MIC. I selected OAuth API endpoint for external clients. The token does not get issued when using Client ID and secret. We have Entra ID serving a...

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How to close the browser tab using UI Builder?

Hi all,I am struggling on a configuration where in a custom UIB portal, a new tab is opened in a browser and when i fill the form and submit, the form tab need to be closed. I do not want to navigate to any other route.Here, when i clicked on save bu...

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Service Builder - service flow

Hello, does anybody know what actions are required to remove 'Draft' prefix from the service name? Service is published but when enetered still Draft prefix visible. Thanks in advance

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Tokyo

Article Versioning in ServiceNow Knowledge Management

1. What is Article Versioning?Article versioning in ServiceNow Knowledge Management is the process of maintaining multiple versions of a knowledge article as it is updated over time. Instead of directly modifying a published article, ServiceNow creat...

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Servicenow Salesforce Integration Error ?

While I am trying to authorize servicenow, I am getting this error message ?? Don't know what I am doing wrong. Can anyone help me with this ??dev332702.service-now.com/oauth_redirect.do?error=invalid_request&error_description=missing+required+code+c...

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ServiceNow NLU model training and Customer Data PRivacy

Hi all, I have a question regarding VA that uses the NLU model. How is the model trained? Is the data leaving the ServiceNow Instance? Is the data at any point leaving the ServiceNow instance? Now using now assist by te way just regular NLU. Is the m...

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How do you quantify and articulate business value or cost savings from a CMDB implementation?

I’m supporting the go-live of a CMDB initiative and am looking for guidance on how practitioners articulate business value or cost savings from CMDB work. Unlike SAM or procurement initiatives where savings can be tied directly to license spend, CMDB...

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SNMP Discovery - Adding PDUs Raritan

Hello, We're trying to add my Raritan PDUs and we're getting detection. But it's not pulling enough information for ServiceNow to even determine they are PDUs. Discovery and Service Mapping PatternsApp id: sn_itom_pattern These are Raritan PX3 PDUs....

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adding script tags in workspaces (SOW, HR agent workspace...etc) and native view

I intend to use google analytics to track how users interact with my application. To do so, i would need to add a script tag into the head HTML element (refer to below). I managed to do so in the employee centre (by adding the script tag in the theme...

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How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

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How to detect keywords from email and set category and subcat in inbound email action in Incident?

Hi All,I am working on a POC and need some guidance.Is it possible to detect specific keywords in the email body and automatically set the Category and Subcategory of an Incident through an inbound email action? What would be the best approach to ach...

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