ServiceNow Community

ServiceNow Platform Implementation On Demand (Course) / SNPI - Agile Planning - Failed

Followed all the steps provided but its still showing as failed. Giving error as Did you create the SNPI Stories Backlog? MID SERVER RDP URLnowlearning-nlinst03583009-2tqxw-mid-0001.lab.service-now.com/

Question

Blog Sending an iCalendar Event Series from ServiceNow to Outlook

Hi,ServiceNow supports sending recurring calendar invitations to Microsoft Outlook using the iCalendar (ICS) format.While ServiceNow already supports sending single meeting invitations—including updates and cancellations—recurring events follow a sli...

Question

unable to display catalog item in ms teams

unable to display catalog item in teams, however we are able to display it in virtual agent in portalthrowing this error "Sorry, this channel is not supported."

Question

Workplace Notifications Reference – Case Management & Reservation Management

If you’re working with Workplace Case Management or Workplace Reservation Management, it’s often useful to know which notifications exist, when they are triggered, and who receives them. To make this easier, I’ve compiled and attached a reference lis...

Article

Redirecting a Specific Group to Service Operations Workspace (SOW)

OverviewThere are scenarios where you may want only a specific set of users to land in Service Operations Workspace (SOW) instead of the standard UI. A common example is running a pilot group before rolling SOW out more widely.This article explains h...

Question

CSM related Queries

What one of the following is optional when creating a Catalog workflow?A. Publishing the workflowB. Defining workflow activitiesC. Approving the workflowD. Managing workflow versionsAccording to me, i feel versions are automatically handled by the sy...

Question

Restrict Low-Priority Incident Creation via Point of Entry Field in Emergency Change

Hi All,In the Emergency Change form, there is a field called Point of Entry, which is intended to accept high-priority incidents only. Normally, this field does not accept low-priority incidents. The lookup list for this field displays only high-prio...

Question

Is it possible to create a interactive dashboard in the PLATFORM ANALYTICS?

I created a dashboard in Platform Analytics with two rows.The first row contains pie charts,and the second row contains a simple list. I want to make the dashboard interactive so that when I click on a pie chart value (for example, “1”), the simple l...

Question

HyperLInk in field label

Hi All, I have having one req where I want to add a choice field "Has the demand been reviewed and is it in-line with tech standards and architecture principal?" where " tech standards" & "architecture principal" are hyperlink in the field display na...

Question
Incident Communication Management

I need to customize the fields that shows below the list collector on RITM and SC Task.

I need to customize the fields that shows below the list collector on RITM and SC Task. I have tried to configure it from the reference table (list collector reference table), Configure --List layout but it still shows the same fields.

Question

Iframe with external website

Hello, I want to create a widget in portal with iframe tag. Within that widget I put html <iframe and I use an external website( for test I'm putting www.youtube.com.However it doesn't work and the video is not showing up.I believe the error is cause...

Question

UI builder - How can i get these tabs configured in Ui builder

In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...

Question

Rename Workspace Record Form

Is there any possibility that we can Rename the name 'Details' specifically for one table, for instance if i open an incident record form in workspace the details should be renamed as something like 'Incident Details', is this possible

Question

Bulk users licensing via excel sheet upload at catalog item [validate excel for correct UPN before]

hi Team,1. Current State (As-Is)A Service Catalog item uses a List Collector to manually select multiple users.The selected users are processed in a Flow Desinger /Integration where:User identifiers (UPN/email) are passed as comma-separated values.An...

Question

List view shows only 20 records always

Hi Friends, Does anybody know why list view shows only 20 records when we group by any field even when Show is set to 100 records per page? When I remove group by that configuration is honored but doesn't work for group by.

Question