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Admin part

if i want to delete choices(which i created in incident table) how to do?

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Best Practices for Implementing Policy and Compliance for New Organizations

What is the recommended approach to setting up Policy and Compliance for an organization that is completely new to the module? How should we get started with the initial configuration, and what foundational setup steps are critical? Which linkages an...

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Policy and Compliance Management

Change Bulk upload

Hi Team, This is regarding the Change Request bulk upload.Requirement regarding the change bulk upload, including the expected format, mandatory fields, validations, and any prerequisites. We need to create one front end form (Catalog item or Record ...

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CMDB Go-Live Risk Mitigation: Using a PROD-Refreshed Pre-Prod for Update Set Dry Runs

Hi everyone, I’m working as a CMDB Business Analyst on a CMDB go-live with multiple environments (DEV → QA → PROD).Developers build in DEV, migrate to QA for UAT, and then we’re preparing for PROD. Some of the work includes Service Mapping and Dynami...

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Would like to deactivate the API that are not usufull for my instance

Hi gurus,Wondering if better than making the security of the API we dont use on ACL, it should not be better to deactivate them, for example we have more than 200 active Scripted Rest API. Should we not deactivate them?How to guess the ones usefull f...

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Resolved! Flow designer - Script Action

I cant seem to find the Script Action in Flow Designer. How to make it visible in my flow?

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Flow Designer
ServiceNow

Alert CI Not Populating for Events Where CI Is in Message Key

Hi All,The node name is present in the Message Key for all events. However, for some events, the CI name is also populated in the event Node field, which results in the Alert Configuration Item being populated correctly. For other events, the CI name...

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Event Management

Script for getting value of sys_id and Supplier Name

can anyone help me create a script that will get the value of sys_id and name of supplier. I have a catalog item that requires the name of supplier, and it should reflect in the company table. the supplier's name variable is a single line text type. ...

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Client Script
Flow Designer
Script Background
Script Include
ServiceNow

Adding Bulk Incident Acceptan Option

Hi All, I was exploring the option of adding an ‘Incident Accept’ button to the dropdown. The idea is that during an outage or major issue, users can simply check the corresponding box and select the ‘Accept’ option from the dropdown for quicker hand...

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Incident Management

How do I edit the Change Request values in Template Management?

how can I display the DownTime field value as only 'No' on a change request values section of a create a new standard change template and proposed new standard change ?Where do I edit it?

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Need help COnfiguration

Hi Team - can i any one please help me The resolution steps provided in the article - how should i configure can any one please provide me the steps . if possible please provide screenshots for better uderstanding

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How to restrict “Opened for” users based on assignment group type in HR Agent Workspace?

Hi Team,We have 10 assignment groups with the type HRChina. When a member of one of these groups creates an HR case through create new case for another user from HR Agent Workspace, only users located in China should be available for selection. When ...

Question

Can Device42 really do ServiceMapping faster, better, easier than Service Mapping?

Some folks on our DR Disaster Recovery team want to work with a vendor to implement Service Mapping by using Device42. The vendor *claims* D42 can do Service Mapping with very little intervention or input from our application teams - I'm highly skep...

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Workspace SOW change field color according value

How can I'm using Service Operation workspace and I need to change a field color according a value in the form of interaction. I need change the color of field state according the value. For interaction state New = red, state wip=yellow and state clo...

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if any attachments submitted with the HR case, include those attachments in the email.

HiI am working on a flow(hr core scope) where I am using the send email action to send case-related details. The challenge is copying the HR Case attachments into the email notification.Attempt 1: OOB “Copy Attachment” ActionI tried using the out-of-...

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