ServiceNow Community

Ui action button to assign Incident

Hi,I want to create a UI Action button on the Incident table named “Assign to Me.”When a user clicks this button, the incident should be assigned to the currently logged-in user.Conditions:The Assignment Group field must not be empty.Only users who a...

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Creating a New Change Model Using the Normal Change Workflows

In ServiceNow, change models help standardise and streamline the change management process by defining specific workflows and state transitions. In this guide, I will walk you through creating a new "Urgent" Change Model that follows the Normal Chang...

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Missing 'Highlight based on' Calendar report after migration to Platform Analytics

We used to have our change calendar report color coded for easier viewing, now since migrating to Platform Analytics I no longer see the 'Highlight based on' at the bottom of the calendar or anywhere else. Can someone help me out please?

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Glide Ajax script to return group to populate Incident based off cat/sub cat

Hi community, Working on this Script Include and Client script that will auto populate the assignment group based off cat/subcat. However my assignment group isn't being returned. My log statements show that my category array is return undefined. I...

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Best Practice for AWA Manager Visibility

Hi everyone, hope you’re doing well!I’m reaching out to get advise to try to avoid unnecessary customization if there’s an OOTB‑aligned alternative.The requirement is to allow the awa_manager role to view their AWA Queue and Assignment Rules from the...

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Incident Management

Date picker is not working on catalog forms or its broken

Hi All,There is a issue which we are facing now days on portal is Date picker on Date/Time type fields is not showing the calendar once we try to select the Date/Time on service Portal we have to refresh the page once then its allowing.When we raise ...

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Resolved! Embed Links to Additional Comments in Flow Designer

Hello, I am trying to embed a link to a message within Flow Designer. I was following this form but that wasn't working so I tried this below:(function executeRule() { // Get the sys_id from the Flow Designer's fd_data var sysId = fd_data.tri...

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Cascading filters in UI Builder

Are Cascading filters not yet available on the Workspace environment.

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Platform Analytics - How to add Image to the dashboard

I am new to the Platform Analytics dashboards and am currently attempting to add a static image to the ServiceNow dashboard. Unfortunately, I have noticed that the Content Block option is not available on the Platform Analytics dashboards. I have als...

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Dashboard
Platform Analytics
Platform Analytics Workspace

How to download my application from another server or website in ServiceNow

Hi all,I created a custom application in ServiceNow and I want to download or export it from another server/instance.How can I properly export or download my app (as update set or application file) and move it between instances?Thanks.

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Orchestration - verify usage

We're using orchestration, but how can we measure its usage and identify integrations in our instances?Thanks,David

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Use cases when I would like to update references between Asset and CI

Does ITAM or HAM have a way to handle re-use scenarios? Our CI is a computer with a unique name, our asset is a piece of hardware, e.g. a Notebook.When a users leaves the company, the hardware asset can be reassigned to another user - but with a new ...

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Agents getting blocked with playbook in CSM after upgarding to Zurich

Hi all, Our agents working CSM worksplace, can't progress in playbook. They get stucked while working with playbook They see the restart option, when they click on it, they get the error" Restart failed". They started noticing these issues after we u...

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Horizontal Discovery Sensor Failed to update IP on the CI (Windows Servers Hosting Hyper-V)

When discovering Windows Servers that are hosting Hyper-V servers I am getting the following error:Error in Horizontal Discovery Sensor for Horizontal Pattern: Failed to update IP on the CI, java.lang.IllegalArgumentException: invalid IP address *ser...

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Costs, costs and costs

Hi all I am looking for guidance on the behaviour of SAMP and the consequences of entering a cost in specific locations. As license cost is so fundamental to the ELP and management of software, I would hope SN has allowed for all the way different co...

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