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Catlog item

If service catlog in connect the service portal then portal in location offshore select means automatic to select country in india then next citys are Hyderabad, Bengaluru, Chennai are selected how to do please explain

Question

When did the HAM User role get implemented?

My understanding was that there was Asset and HAM Admin but on the list of roles for Zurich I saw HAM User. When was this implemented and what is the difference in the role from the asset role?

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Resolving 'This Scope Is Already Taken by Another Application' Error in ServiceNow

The Problem: When creating a new application in ServiceNow, you might encounter the following error: "Your app encountered an unexpected error while being created. Details: Failed to create templated object, details: This scope is already taken by an...

Article

UI Builder: How do I pass a data visualizations query to a list component?

So I have this dashboard page in UI builder.On it I have 5 data visualizations. 1 is a donut type.4 are just single scores. Below that I have a simple list. What I want to happen is when I click on a value in the donut, or on a single score, the list...

Question

Restrict attachments size on single catalog item

I have a catalog item where we want to restrict the size of all attachments to 12 MB total. I tried using the attachment variable, but it only allows the selection of ONE attachment. I want the ability to add multiple attachments using the built-in...

Question

Resolved! Trying to implement functionality to upload an attachment in a Service Portal widget

Hello! I created a custom portal widget that allows a user to download a document residing on a task, upload that document after they download it, and reject the document task if necessary - essentially our custom usage of document tasks. It is work...

Question

How to change sparkle icon in now assist

Hi All,I’m trying to update the Now Assist icon color. When I inspect the element in the browser, I can see it is using the class .now-icon with the following CSS: .now-icon { fill-rule: evenodd; fill: currentcolor; } If I manually change the colo...

Question

Adding a condition in change request

Hello All,I want to add a condition in the change request in case CI field is selected as Unknow, user will get a link to open a request to get the CI added.He will able to move further only in case he creates a request and request is linked to the c...

Question

Mass Casualty/Surge Event Planning & Response

Within our hospital/medical center system, the Office of Emergency Management is looking for a solution to help with planning and responding to mass casualty/surge events at our facilities. I wanted to reach out to the greater community to see if any...

Question

How to make variable in MRVS hide/visible based on dropdown variable outside of MRVS in catalog item

I have requirement to make a variable in MRVS to be hidden based on a selection in a drop down field which is outside of MRVS in a catalog item. How can I achieve this?

Question

How to add Category in Response Template UI Page

Hi All,Please share your inputs /idea on below concern.I would like to add Response Category field with Dropdown list, please let me know who can we do it.UI PAge : sn_templated_snip_message_template (OOB),based on Category selection on ui page Temp...

Question

Unable to create REQ from Interactions in Service Workspace

We recently upgraded to Yokohama Patch 4, and now our users in Service Operations Workspace can no longer create Requests from Interactions that are submitted by the Walk-Up kiosk. The Assignment Group that our technicians are using includes the Role...

Question

Smartsheet integration with ServiceNow

Hi All, I have the below requirement to configure ServiceNow - Smartsheet integration. Whenever few fields in Business Impact Analysis table changes, then the updated field values should be transferred to Smart Sheet. Please assist. Thanks & Regards.

Question

How can we track knowledge articles used to generate Now Assist answers?

When the knowledge article(s) are returned in a Now Assist Q&A Summary, the source knowledge articles are not incremented (for view counts) unless the user clicks on one of the links. In the new world of AI generated answers, we hope our knowledge a...

Question

Live on ServiceNow: Get Started with Collaborative Work Management (CWM)

Join us for an introduction to Collaborative Work Management (CWM) on ServiceNow. This session will guide you through the key features and benefits of CWM, providing insights on how it helps teams collaborate more effectively, streamline workflows...

Event