how do you relate dependencies between applications in CSDM?

Hi all, What is the best way to define that a certain application depends on another application from a CSDM perspective?Should we define Service Instance of Business application A depends on Service Instance of Business application B?If that's the w...

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The OG of ServiceNow Developers–Chuck Tomasi LIVE Session | nowGurukul ServiceNow Virtual MeetUp #11

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ServiceNow Live Agent Chat not coming into Service Operation Workspace, from Teams (Moveworks Techbo

Good afternoon.We have recently configured Live Agent Chat setup between ServiceNow and Microsoft Teams (Moveworks Techbot).We configured using the below link:https://help.moveworks.com/docs/how-to-guides-for-message-brokeringIt is working perfectly ...

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• Agent Workspace
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Yokohoma - Route optimization and Google API keys

Hello all, just wanted to share this with the FSM communityif your instance is on the yokohoma release, some OOTB map settings might not be working as expected.If you create new Google API keys after March 1, 2025, you must enable the new APIs from G...

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Integration between SNOW & Qualys via SGC.

Hi All,We are integrating Service Now & Qualys via Service Graph Connector. We have configured the Host & connection details. When trying to test Connection on Service Graph Connection Record, it is throwing Error 404 and Error Message as "Method fai...

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Heatmap Configuration Factor for X-axis

Hi, I'm trying to populate the Factor for X-axis in the Heatmap Configuration of an Inherent Assessment in a Risk Assessment Methodology with a Group Factor, but it's not letting me do so nor showing the Group Factor in the search, any insights/advic...

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In Workspace, how can I get the count of open main tabs

In Workspace, how can I get the count of open main tabs

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now assist VA

Hi if we search for anything in va which is having now assist enabled so it fetches information from kb and catalogs according to user prompt so after showing the fetched result can we configure to display message like did the fetched results are hel...

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Notification content

Can we dot-walk a variable, such as requested_for, in the sys_notification_va_content table script so that it appears in the record card immediately after the Approver field?   

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how to add script into flow designer that return a group for approval or for sc_task

Hi,Im trying to create a flow designer with 'Ask for Approval' and ' Create Catalog task' Actions. In eact Action i need to write a script that relevant to the specific action:1) return the group for approval 2) return the group that the task will be...

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How to display Checklists on Configurable Workspace

Checklists are a small but powerful functionality used by any process. This works well on the platform view and many of my clients have been using it over the period of time. It takes the guess-work out and gives a simple set of instructions for agen...

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