how do you relate dependencies between applications in CSDM?

Ravish Shetty
Tera Guru

8 hours ago

Hi all,

 

What is the best way to define that a certain application depends on another application from a CSDM perspective?

Should we define Service Instance of Business application A depends on Service Instance of Business application B?

If that's the way to go, how does ServiceNow leverage this relationship? We did a quick test on the incident management module where we created an incident against 'Service Instance of Business application B' as the CI and did a refresh on impacted service using the UI action and this did not bring the 'Service Instance of Business application A' as the impacted service.

 

Thanks,

Ravish

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AustinN
Tera Expert

7 hours ago

It should be tracked at the Service level, although I think you are to use the Sends/Receives Data relationship type. Regardless of relationship type, I don't think ITSM picks up those relationships OOTB. At least not what we have seen.

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Ravish Shetty
Tera Guru
In response to AustinN

6 hours ago - last edited 6 hours ago

thanks, is it technology management service to technology management service or business service to technology management service relationship?

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