ServiceNow Community

[Assessment Task Notes] Welcome to ServiceNow Micro-Cert: Personalize Your Instance

Following on from my Welcome to ServiceNow (Zurich) series, this post is the first in a series documenting common validation errors that may be encountered in the Micro-Certification assessment simulator tasks.Rather than providing the exact solution...

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More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here!

More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! Last year, you showed us what was possible with the power of Build Agent. The apps you created, the prompts you shared, and the ideas you brought to life using Build Agent insp...

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Copy custom variable in record producer to OOTB record producer attachment

Hey! In a record producer I have a custom variable of type attachment called 'bifoga_fil':So I want to copy this to the OOTB attachment on the record producer in the back-end, so that the attachment is visible in the banner above and in the logs. I'v...

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Unable to select the value to map in flow designer

I am working on the flow designer that triggers the Staff change LCE from the Workday payload received. The payload includes New Manager ID and Old Manager ID(both are string inputs to the flow).There is a lookup record for the New Manager ID and the...

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Service Portal: Supported design for conditional visibility and mandatory variables inside Variable

Hello Community, We are reviewing a Service Portal catalog design and would like guidance on a recommended and supported approach for handling conditional visibility and mandatory behavior. Current situation:- Catalog items use Variable Sets- Some va...

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Issue triage track as recommendation - where does it live after that / process how to work with them

Hi, I would like to understand what happens if the Issue triage is closed as Track as an Observation or recommendation. Where does that observation / recommendation live after that?How does the Issue triage teams then track those recommendations afte...

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BLOG - CMDB Dependent CI Deletion Policy

Understanding CMDB Dependent CI Deletion Policy in ServiceNowIn any large CMDB, relationships between Configuration Items (CIs) evolve constantly. Services retire, infrastructure changes, and dependencies shift. But what happens when a CI loses all i...

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How to modulate O365 in CSDM - OOB and Simplified version

I'm looking at the alternatives to modulate Office 365 in ServiceNow CSDM. The company that is about to use CSDM is centralized and does not have a complex data structure. I'm looking at the suggestion from ServiceNow regarding O365 and I think it's ...

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Pause Generating RITM Unless Approvals are approved in Request

Hi, I have issue, so in the OOB, when request is created, One RITM is also created simultaneously . In my case i have list of approvals in Request, I want to create the RITM, once all the approval in the request is approved. Now to pause the OOB feat...

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Resolved! Modify CWM apply template procedure

Dear all,I'm using Collaborative Work Management and would like to modify the Apply template functionality; this action just creates the list of saved tasks (of my starting template) but doesn't applies also relationships and some other fields I woul...

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Not able to delete RITM using Click a UI action test step of ATF

I’m trying to delete a Requested Item (RITM) record in ATF, but I’m running into an issue with the delete confirmation popup.When we manually click the Delete UI action on an RITM form, a confirmation dialog appears (Cancel / Delete). However, in ATF...

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Re-opening a resolved CSM case

Hi community,I have received a request from our Customer Service department to automatically re-open a case when a customer adds a comment while the case is in the Resolved state. From a technical perspective, this seems straightforward to implement ...

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I have added the iframe to the page but I need to have the user already loggedin to the iframe.

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Dynamic creation of branches in flow designer

Using the Do the following in Parallel in flow designer, we have the option to manually add the number of branches for parallel execution. I would like to know if we also have an option to create the number of branches dynamically.

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Multi-Scope Outbound Email Setup using your own SMTP server

Hi everyone, We want to use Enable using your own SMTP server to configure mailserver Azure/O365 infrastructure to handle outbound emails. Our goal is to "split" the sender addresses based on application scope or department so that users receive emai...

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