How to Add input templates in the OOTB HR Case summarization.

• Question

how to send survey questions directly on email to the end users once incident closed.

Hi all, OOTB the Customer satisfaction survey notification sent to the caller upon closure and to take the survey in the email link will be provided. once user click on the link it will redirect to the ServiceNow portal page and survey related questi...

• Question

Only opened by should able to see RITM not other how to restrict

Hi All, I have a requirement only opened by should able to see the Req and RITM not other even requested for should not able to see the request for particular catalog item. I tried restricted via ACL and Query BR but still requested for and other ITI...

• Question

Need to copy comment from RITM to sc_task

I need to copy my additional comment from RITM to sc_task . But my sc_task contain group type "Restriction" Only user part of sc_task can able to see the sc_task. So, comment is copying properly. I tried creating an event + BR + script action but it ...

• Question

Unable to select the value to map in flow designer

I am working on the flow designer that triggers the Staff change LCE from the Workday payload received. The payload includes New Manager ID and Old Manager ID(both are string inputs to the flow).There is a lookup record for the New Manager ID and the...

• Question

Unable to execute the Now Assist OOB Skill even though I have all the roles

Hello, I'm trying to execute a Now Assist OOB Skill "Case summarization (Supporting skill: Record Summarization)". Its for HR cases. I have all the roles required to work on the Now Assist skills. When I open the skill in Skill kit, and run the test,...

• Question

Populating CI classes using integration HUB ETL

I need to populate two CI classes in the CMDB using data provided via an Excel spreadsheet. The client will supply values for the following attributes:1. VMware vCenter Server Object (cmdb_ci_vcenter_server_obj)NameIP AddressSerial NumberOS VersionIn...

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• Service Mapping

Triggering a notification to child

Hi all, I want to trigger a workflow. When the changes are made in the parent form fields. Then the approval and notification has to trigger to the approval group in the Child. How is it possible? 

• Question

QR code generation on user table

on Every user profile should have a QR code attached to it. Whenever any use scans that QR code the user details like email , first name last name and phone number should be displayed. This functionality should be done without any third party tool. 

• Question

Utah: Adding a Playbook Record Page Tab to a Workspace Record

Demonstrate how to add a Playbook Experience tab in a Utah or greater Record Page.  Prior to the new Record Page templates released with Utah it used to be much more difficult (thanks @Arnoud Kooi!), but for new record pages the tabs are configured w...

• Article
• UI Builder : Next Experience

What to do with cmdb_ci_service table ?

 Hi Community,I need some clarity and guidance on the correct approach for one of my ongoing ServiceNow CSDM implementations.Currently, our implementation has almost everything in a single table: cmdb_ci_service , including Business Services, Technic...

• Question

I would like to configure the CMDB Health Dashboard to display only the principal classes.

I would like to configure the CMDB Health Dashboard to display only the principal classes.

• Question

GRC Tasks dont show the Risk Assessment for Business User Lite or other GRC Roles

Hello All,im facing an issue as in the GRC Tasks i only see the Risk Assessments when i have an admin user, for everyone else this is just hidden eventhough those users have a risk assessment assigned.We have several instances but ever since our prod...

• Question

Page inaccessible after upgrade

After having upgraded my instance to Australia, I can no longer access this page (see attached screenshot). I've checked the ACLs and even tried creating a new one that explicitly allows access to the page, but no matter what I try, I still get this ...

• Question