HR Service in Transfer case

Hi Community,On HR Agent workspace we have a Transfer case button. When we click on that , we will get a dialog box having several fields one of them is HR Service.Any idea from where the dropdown value is coming in that list ?NOTE : I already have c...

• Question

MAJOR INCIDENT

Hello,I installed the MIM plugin .I added the major_incident_manager role to the admin .I proposed an incident as major incident and I navigated to Major Incident->Candidates ,then the incident can be accepted and rejected by the major_incident_manag...

• Question

I want to apply the Now Assist Skill Kit only to specific knowledge bases.

Dear ExpertsI want to apply the Now Assist Skill Kit only to specific knowledge basesI am creating a Now Assist Skill Kit.I dislike consuming a large number of assists, so I want to target only specific knowledge bases with the Now Assist Skill Kit. ...

• Question

February Speed Networking (EMEA-Friendly Time)

We invite you to join us for our bi-monthly First-Tuesday Speed Networking event, where the ServiceNow University Community members globally can network with fellow learners and professionals! Meet other learners from many different industries and ca...

• Event

Things Every ServiceNow Developer Must Know : Part 2

Things Every ServiceNow Developer Must Know : Part 2 1) Inherited field (checkbox) in a Client Script configuration :determines whether the script runs on the specified table and all of its descendant tables that extend it. How the Inherited Field Wo...

• Question

Things Every ServiceNow Developer Must Know

 Things Every ServiceNow Developer Must Know : 1)gr.setUseEngines(false) : It prevents workflows, business rules, data policies, and email notifications from firing for the current GlideRecord action (insert, update, delete).ServiceNow GlideRecord AP...

• Question

INC0000055 set the Category to Software as shown I cannot access category field to change

• Question

Now Assist Custom Skill Kit Context Menu JSON format

I have a Now Assist skill that, when tested in the Skill Kit test page, returns a plain text response as expected. However, when invoking the same skill via the Now Assist Context Menu in the UI, the response appears as JSON instead of plain text. I ...

• Question

In Incident task table for parent record it should visible affected user how to proceed with this?

• Question

Task 12: Build Query with Non-CMDB Table.

Hello,I also had difficulty in finding solution for theTask 12: Build Query with Non-CMDB Table.But after a lot of changes I made I got the solution for the same.Here is the Solution for this query:Step 1. Navigate to CMDB Query Builder.Step 2. Creat...

• Question

Server Discovery fails with "credential not found"

We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...

• Question

Server discovery jobs fail with "Could not find any valid credentials"

We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...

• Question

Service Mapping not discovering backend and database running on Kubernetes

Hi Community,I am working on ServiceNow Discovery and Service Mapping for an internal application hosted on our company servers.When I create a service mapping entry, I am able to get partial results, but the backend components and database are not d...

• Question

Contextual Search results in email

Hello All, I got a requirement where I need to send an email to Requester once the HR case is submitted for any COE. I have created the Notification and calling Email Script as shown in below screen shot.I could see Contextual search results are show...

• Question