sc_task Business rule to move non agent comments from pending to work in progress.

Hi,I seem to be running into issues with trying to set up a business rule for sc_task. We want any non-agent replies to the sc_tasks to move the state from pending to work in progress. We only want this to work for 3 assignment groups. Another factor...

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• Request Management

How to Get Number of Users With More Than 1 Computer in Platform Analytics Using Script

I’m working on a dashboard in Platform Analytics where I need a Single Score widget showing the number of users who have more than 1 computer.I’ve already achieved this using a report with related list conditions, and it works fine.However, I’d like ...

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[Article] How to Create a Report in ServiceNow (2025)

How to Create a Report in ServiceNow: Step-by-Step Guide for 2025If you want to stand out as a ServiceNow admin or developer, there's a simple move that makes a big difference: learning to build ServiceNow reports. Reports turn your mountain of raw d...

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Introducing our Session 2 MVP/Rising Star Panelists!

It's our absolute pleasure to introduce our second session panelists for the September 16th webinar - Achieving through Community: MVPs & Rising Stars! Take a look at this Community all-star lineup! Learn a little about these driven individuals below...

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I am not sure why script include is not working

To get email based on the caller field. function onChange(control, oldValue, newValue, isLoading, isTemplate) {var name = g_form.getValue('caller_id');var gh = new GlideAjax('getEmail');gh.addParam('sysparm_user', 'getEmail');gh.addParam('sysparm_use...

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Adding AI Summary Card to a CSM Case form in UI Builder

We have recently installed Now Assist for CSM and used the OOB skill for Case Summarization.This works great in Core UI, but because (I am assuming) we have quite a heavily customised CSM Workspace Case page, the Summarize Case button isn't appearing...

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How to hide approve button based on role in service portal

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hide New button based on some condition in related links

Here is snap in this snap the highlighted New button hide based on condition.condition 1 : if user had admin, can able to see the new buttoncondition 2: the highlited, managed by group member -  who has any one part of that group member also able to ...

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Networking fundamentals required for ITOM

Hi folks,Which networking fundamentals are essential before starting in IT Operations Management (ITOM)?

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AI Agent testing, stuck without output. Agent is not working either.

 Any ideas? all plug-ins are up to date and instance is on the latest patch of Yoko 

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Possibility to Merging Multiple Demands into a Single Demand

In Strategic Portfolio Management, can we merge multiple demands into one single demand? For example, if we have 10 demands, is it possible to bring them all together into one, along with their tasks, cost plans, resources, and other related data ?, ...

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• Demand Management

Font change in employee center

I want to change my employee center font in the "Gill Sans Nova" But its not present OOB.so how can we change the font. 

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