ServiceNow Community

New Approval Requests in Project table

I have a requirement on adding new Approval requests in between phases of Project in Project table.I want to add new approvals for groups on Project table "pm_project" between Initaiting and Planning phase.

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Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request

Variable value is not displaying in RITM/SCTASK after submitting the Catalog item request.The variable is reference field to sys_user table with simple reference qualifier

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Request Management in an MSP / Domain Separation context

Hi All,The design of service request catalog items and their supporting workflows in a domain separation context is where we could use guidance to help minimize development and maintenance effort of the catalog items and flows. I’ve found a fair bit ...

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Request Management
Service Catalog

reject person should not receive the notification

(function() { // Assuming 'current' is the rejected record var groupId = current.u_ownership_group; // Field holding ownership group sys_id var rejectedBy = gs.getUserID(); // Step 1: Get members of the ownership group var grMembershi...

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Importing into Variable Formatter (or Editor)

So we are offloading a Sharepoint InfoPath site form to ServiceNow Background:------------------In this form, user can input so many fields (it’s not pretty but it’s compliance that user checks EVERY boxes for the government compliance) We recreate t...

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Discovery - Classification criteria is missing/empty for OOTB Classifiers

We know thatFor each classifier, there will be classification criteria. That criteria contains the condition that a target host has to satisfy in order to trigger a relevant classifier. but for many OOTB classifiers, the criteria is empty.Then how it...

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Teams Integration - Chat and Notification configuration

I need help to see if ServiceNow or teams has the ability to adjust the window size in Teams with the ServiceNow notifications. Currently its very slim and want to see if it can be stretched out to be easier to read. As you can see by the screenshot ...

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Automatically index template tables (u_kb_template_)

Hi everyone Please your help, when searching for articles with custom templates (with prefix u_kb_template) from the Employee Center portal, I cannot see the articles until I manually add the table in ALL > AI Search > AI Search> Indexed Sources > Kn...

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Data stream failed with com.glide.transform.transformer.exceptions.record.recordsizetoolargeexceptio

Data stream failed with com.glide.transform.transformer.exceptions.record.recordsizetoolargeexception: size of full record exceeds configured max buffer allocation of 0 bytes and I am pulling only one record from the JDBC server.

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Dictionary Entries for Database Views Causing Errors

I am experiencing an issue in our DEV instance where a glide function I built for a database view causes an Internal Server Error, limiting my access. Each time this happens, my access becomes more restricted. Sometimes, the function is indeed faulty...

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Best way to go through release notes on enhancement and new features?

Hi Experts, I’m looking for best practices or a structured process for reviewing ServiceNow release notes, especially around enhancements and new features—and how to effectively plan follow-up actions (e.g., evaluating impact, training, backlog groo...

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Flow designer to wait for condition and send email at same time

Hi Team, the below image is the requirement 1. If "wait for the condition" is met, it creates a catalog task and closes the RITM.2. It shouldn't wait for 10 days and shouldn't send the 2nd or 3rd email.3. If the wait for condition is not met, then it...

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Assist consumption by AI Agent

Hi, I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions. Is anyone able to help direct me to the table or in...

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Technology Industry Special Interest Group & Optional Workshop at NVIDIA HQ

ServiceNow & NVIDIA are hosting Special Interest Group (SIG) for Technology leaders in the Bay Area to bring together customers and users to share best practices, use cases, ideas, and applications that can help digitally transform your environment. ...

Event
In Person

Cannot embed a Microsoft Stream video in a news article

Hello everyone, We are using News Center on Employee Center Pro to host all company news. Company videos are hosted on Microsoft Stream. However, when attempting to embed a video into a news article, the available options are limited to YouTube, Vime...

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