ServiceNow Community

SOW – Reference fields showing multiple table options in DEV but not in TEST/PreProd

Hi all,In Service Operations Workspace (SOW), reference fields like Approval for, Caller, and Assigned to behave differently across environments.In TEST / Preprod, fields appear as simple reference fields.In DEV, the same fields expand into multipl...

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FSO related , in workspace i created a fraud case . State is work in progress.. how can i chng state

Hey how to change the state in workspace , I have created the fraud case state is work in progress hw to change it next .

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Un used dashboards list

Hello All,Looking for help to get list of dashboards that are not been used from last 6 months in the instance.TIA

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I need alert opened date should be populate on detection time filed in the incident

I need alert opened date should be populate on detection time filed in the incident, Please suggest how to achieve this requirement and i have tried below After Business Rule on incident table but not works: if (!current.u_detection_time && current.u...

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Question about visibility of new catalog form

Former SN admin here, now coming back to forms creation after 5 years. I'm learning Catalog Builder, and had a question about form visibility. For background, I work at a university. In the 'Access' section, i had chosen "Faculty & Staff" for 'Availa...

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Configuration Management Database (CMDB) Fundamentals

Dear all, I am actually following this on demande course on CMDB. This course is purely theorical in its content and there are not practcal Labs as other training, at least I did not find those and the course did not point to any of those Can you tel...

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ServiceNow Cleanup

I’m looking for ServiceNow‑recommended best practices for identifying and cleaning up obsolete Business Rules, Scheduled Jobs, and Flows.Not just only specific overall ServiceNow Cleanup

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Creating Cohort for user

Currently i am trying to create cohort group and i am not able to find events as my requirement for creating the following cohorts Started 1st Session → Clicked Incident in List Started 1st Session → Viewed Change Calendar Started 1st Session → Opene...

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Issue in Making ready only for security field which is encrypted

we are making the security notes field and all other fields on the form as read-only when the security incident is closed but we are getting gray box on the form for security field but it should not show as grey box it show like above image but it is...

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Conducting workshop for requirement gathering.

in one of my recent interview,an interviewer asked me how will you conduct a workshop for requirement gathering,can anyone tell me,what this exactly means and if you have any experience related to this,please share.

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All community data DELETED - ALL badges, Rising star forum access all gone

I lost access to my ServiceNow Community data after changing companies. I raised a support ticket and was given an email address to request recovery of my community information (badges, Rising Star program access, questions asked/answered, forum acti...

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To clone to an instance, you must have admin privileges on the target instance

We are facing the error: "To clone to an instance, you must have admin privileges on the target instance" while scheduling a clone from PROD to DEV.We had not encountered this error previously, but after the upgrade, it is now occurring even though t...

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Setup Primary and Secondary Coalesce for Transform Map

Hi All,I’m trying to load user data into the ServiceNow sys_user table using a transform map, and I have a specific coalescing requirement.From the incoming payload, I need to identify existing users using a priority-based (multi-level) coalesce logi...

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DocIntel Extraction Intermittent Failures - Now Assist Skill randomly failing after working perfect

Hi Community,Environment: Vendor InstanceServiceNow Version: ZurichIssue:DocIntel extraction was working perfectly until4 days ago. Now it exhibits intermittent behavior:- Sometimes extracts and populates fields correctly- Most of the time fails with...

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Line graph by year

Hi,First time posting. I am trying to create a line graph in my report where each line represents a separate year. However, I am unable to do this because there does not appear to be a “year” dimension available—only the opened date. Is there a way t...

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