ServiceNow Community

need to fetch removed users list from itil role

HI Experts, How to create a report showing users with ITIL since 2025, as well as users who had ITIL roles removed.Please assist me on this.

Question
Incident Management

Draft and Populate Catalog Item Variables From Flow or Business Rule

Hi, I have a requirement where if a user gets deactivated from our organization, we need a request submitted to revoke their software license. How can this be achieved? Currently, it's somewhat of a manual process, although it is mostly automated oth...

Question

Missing 'Highlight based on' Calendar report after migration to Platform Analytics

We used to have our change calendar report color coded for easier viewing, now since migrating to Platform Analytics I no longer see the 'Highlight based on' at the bottom of the calendar or anywhere else. Can someone help me out please?

Question

Fluent Table API - autoNumber does not work

Hello Community! I have created a table using Fluent's Table API, and the table is created correctly, as well as the "title" column, but it seems to ignore the autoNumber. After reading the documentation, I can’t find what might be happening, so I wa...

Question

Containerized MID Servers upgrading unnecessarily on deployment

I have notices that the Containerized MID Servers are being forced to automatically perform an upgrade on following deployment even though the docker image was build using the correct version of ServiceNow running on the instances.Do anyone know why ...

Question

SPM Fundamentals On Demand Lab

I am on Lab 3.3.1, TC033102, and stuck trying to locate the project "Automated patch management across IT systems". I am impersonating Paul Martin, and this project isn't found. It is used to add a subproject to a project. What should I do about th...

Question

Field recommendation with Task intelligence

Hi, I have previously set up task intelligence on service offering field as per image, in service operations workspace. However I am now struggling to replicate it and it seems as though i have missed a part of the configuration out. How would i go...

Question

Is it possible to add fields from ID to the list layout of metric_instance table

Hi there, I wanted to modify list layout of metric_instance table and add fields from reference field "id" for eg. incident's short description, state etc . Unfortunately there is no option available to dot walk into ID field although its a reference...

Question

Using GlideRollbackContext API for records created via UI

Hi,we have some playwright tests, where we create some records using UI. However, the records created are in scoped apps, hence, our record cleaner, which uses TABLE API to delete the test data/records created during the test run, is not able to dele...

Question

Arquitetura de gestão de ativos com CMDB/IRE sem camada prévia de reconciliação

Estou avaliando uma arquitetura, em cenário genérico, em que dados de ERP contábil, ferramentas de inventário/MDM e coleta física em campo convergem para reconciliação em CMDB/IRE.Minha dúvida é sobre a sustentabilidade do modelo sem uma camada prévi...

Question
Data Acquisition
Data Health Tools
Service Graph

Doubt on Performance Analytics

I have a requirement to create an ageing ticket dashboard. I am attaching the reference image below. The dashboard needs to display ageing buckets on the X‑axis. Please let me know if anyone is aware of how to achieve this.

Question

IssueLandingPageTaskUtils not allowing override

As part of IRM OOB configurations, there is a script include 'IssueLandingPageTaskUtils' which calls IssueLandingPageTaskUtilsBase.Its appllication is GRC: Common Workspace Elements Usually, OOB script includes allow override and have OOB comment as ...

Question

Grant access to import set data only for the tables the user is authorized to view.

We need to grant users access to the following three tables based on their assigned import set table permissions:Import Set RowImport Set Run (Transform History)Import Set Row ErrorThe key condition is that users should only be able to view records a...

Question

Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection

Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection If you're deploying Now Assist in your organization, you've probably asked yourself: What happens when someone tries to misuse it? Now Assist Guardian is your answ...

blog

Discovery Admin Workspace 1.13.0 Microsoft Teams Spoke Depednency

I'm updating my PDI this morning and see that installation of Discovery Admin Workspace is blocked by an uninstallable Microsoft Teams Graph Spoke. Surely this is a bug, as Microsoft Teams has no business being critical to Discovery Admin... Anyone...

Question