ServiceNow Community

Creating resource assignment for a specific group produces multiple resource assignments

Before switching to resource assignments (using Resource Plans), we were able to create a placeholder in the resource plan that represented an unnamed member of a specific group. This allowed the group’s resource manager to select an appropriate team...

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Price and Quantity widget

We are planning on using pricing on a few of our catalog items. In the OOTB price and quantity widget we realized when an item has no price or no quantity (Qty default is 1) the price column is is empty and Quantity column defaults to 1 and Total dis...

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Offline Mode - Exposing a Catalog Item

Hi, we are in the process of building a POC for Offline Mode on Now Mobile. I would like to expose a Catalog Item to the Offline cache and have installed the Offline Support plugin, set the Now Mobile app to be available Offline together with the var...

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Proper way to wait for Change Closed or Cancel condition

I am creating standard change requests dynamically in a Flow Designer flow in response to a user submitting a RITM. The flow is configured to wait until the change's state is closed or cancelled, and update / close the RITM accordingly. However, I ge...

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ServiceNow Service Bridge Integration. Assignment Group mapping issue

I Have integrated two servicenow instance using service bridge. created groups with same name in two instances as Demo Group, as i created so the sys id's will be different in two instance but the name will be same, So I'm writing a advanced transfor...

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Need Option to Link Existing Case to an Incident

Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...

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Apply template not working after Yokohama Patch 10 Hotfix 1

HI I am facing an issue the 'Apply template' has stopped not working after Yokohama Patch 10 Hotfix 1 applied to my sub-prod Instances Seeking some help if this is a know error Steps that can followed to fix this issue ?

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How to enable Reply, Reply all, Forward button on incident form in yokohama version

How to enable Reply, Reply all, Forward button on incident form in yokohama version.Does it impacts performance

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Looking for Guidance on Structuring Data Sensitivity Attributes in EA

Hi everyone — we’re looking for some guidance on how best to model a growing set of data‑sensitivity classifications within the Enterprise Architecture (EA) application.Our risk partners require application owners to certify whether their application...

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Resolved! Why sn_cmdb_editor role part of ITIL? what functionality it provides?

In our instance, i saw this role part of ITIL, and i checked documentation that it indeed is part of ITIL. However i am confused that why would an ITIL person should be able to edit / update CMDB? shoudln't this be specific to CMDB team?

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Service Catalog - Sc_REQ table - how to differentiate REQs from different service catalogs

Hello, we have 1 service catalog for access requests - which creates REQ/RITM/SCTASKS.we are in need of creating another catalog for license request purpose. Since both the REQs will be created in sc_request table with number "REQ0000000" format, h...

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Affected Products widget not showing results

On the article view, there are different widgets, one being the Affected Products. I added this widget to our article view. However, when I look at the widget on the article, it doesn't show the Affected Product. I have verified that an Affected Prod...

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add "preview this record" to location on incident record

How do I add the "Preview this record" on the Incident record. It works great for other places in the Incident record, but doesn't show up for Location. The location and name are both fields showing info from the location table, so attaching it to ...

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which class can I add Arista Virtual Machine instances to? Note these are not in vcenter

Hi Team, I hope you are able to help me. Business wants to track these additional VMs in CMDB. We already have Arista physical appliances and now they want to track virtual machine instance on these physical appliances. Currently, ITOM is not able to...

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Is there a Way to Make MVRS variables editable on SCTASK for a particular group?

Hi Experts, I have a MVRS, which lets requestor select user values from user table. This item creates a tasks which passes through diff teams, and teams can edit the variables in from on the users to update the information/ input the information, and...

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