ServiceNow ATF- issue while ordering a catalog item with an attachment in service portal (SP)

[JanmejayRout]

Hi,

The existing Add Attachments to Form (SP) and Add Attachments to Form ATF steps are not working when ordering the Service Catalog item through the Service Portal.

The ATF execution fails with the error: “You must attach a file to submit the request.”

Could you please advise how to proceed and suggest an alternative approach to resolve this issue?

Thanks,

Janmejay

[Shaqeel]

Hi @JanmejayRout

Refer Link1 

KB: KB0952775  

This is generally not a problem with your test configuration, but rather a known limitation of the OOTB ATF attachment steps in Service Portal catalog testing.

[JanmejayRout]

Hi  

The steps mentioned in KB0952775 are not working for me. Could you please share any screenshots or a step-by-step guide to help resolve this issue?

Thanks,
Janmejay

[JanmejayRout]

Hi @Shaqeel 

The KB: KB0952775  is not working for me.

[Tanushree Maiti]

Hi @JanmejayRout 

Check this KB: KB0832273 Automated Test Framework "Add Attachment" steps fail when "No attachment" table attribute ...