ServiceNow Community

List control in Workspace

Hi All, I have a requirement to modify the "New" button in a custom workspace related list. I used the list control on the backend to customize the button, so it would only be visible when the related list is empty, unless it is made visible. However...

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Resolved! CI deletion strategy for pattern discovery

Hi all,I have a question on the CI deletion strategy for pattern discovery. Discovery has registered MSFT SQL Instances as absent. We want discovery to change this in Retired.The document CI deletion strategy for pattern discovery describes that you...

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Discovery

What’s the difference between GlideRecord’s addQuery() vs. encoded queries – when to use which?

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How to make multiple "checkbox" variables mandatory.........

Hello, Please how can I make multiple "checkbox" variables mandatory on a request form. Basically, there are about 6 checkbox variables and each of them must equal to "TRUE" for the form to be submitted. If one or two of those checkbox are not checke...

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Compare date fields.

I have one date field on “dmn_demand” table and other on “dmn_demand_task” table.The field “Planned Start Date” on Demand table should not be after “Due date” on Demand Task table.

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How to revert deleted widgets or rich content in ESC and where Page Designer changes are stored?

Hi,If we delete any widget top content, or rich content in the Employee Center (ESC) portal, how can we revert those changes? For example is there a way to roll back to the old version?If we make changes in Page Designer where exactly is that data st...

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Catalog Client Script

Hi all, I am trying to configure a Date variable on a Catalog Item form so users can only select a date that is at least two weeks out from the current date. Using a Catalog Client Script, I tried scripting this function, which gives me no errors but...

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ACL for audit

I have enabled audit for a table to see the history list in a table. Currently it is used for all users. But this should shown only for a specific role not for others. Do anyone have idea on this? Can we implement through ACL.

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SFTP Step - Copy Files to this instance

Hello, Trying to configure an action to copy a file from an SFTP into my SN instance. I have set up a credential, given the MID Server user the admin role, and configured the action. I am not getting any error messages or anything in the flow executi...

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Service Operations Workspace - Removing 'Create Change' from Interaction Form

Hi all,I'm having a bit of trouble with these UI Actions and I'm not sure if anyone else has experienced this. I'm looking to disable the UI Action for 'Create change', however I cannot find where this specific UI Action is located. The Incident and...

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Platform Analytics Academy - October 15th, 2025 - How Process Intelligence Completes Your Analytics

Transform your analytics from isolated metrics to connected narratives. This Platform Analytics Academy session demonstrates how Process Intelligence solutions like Process and Task Mining are the natural evolution from descriptive analytics to more ...

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Keeping Live Agent Requests in Queue when Offline

In Live Agent / Messaging, I want interactions to remain in the queue even when all of my agents are offline. The idea is that the interaction will wait, and once an agent logs in and becomes available, they can pick it up. Currently, the behavior is...

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How to hide "Delete" Ui Action in classic view but not in UIB. Can some one please help me with this

I have Delete button on sys_template table. How to hide this "Delete" Ui Action in classic view but not in UIB. Can some one please help me with this.

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Difference between Reports and Performance Analytics (PA) in ServiceNow

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Ams user account assigning sc tasks to wrong groups

Hi Developer, There is an integration of AMS with Service now which assigns sc tasks to groups. Now it is assigning to wrong groups. I checked in Business rules and assignment rules there is no business in place to check. Please provide your suggesti...

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