ServiceNow Community

AI Control Tower: An Executive View on AI Governance

A Unified PhilosophyArtificial Intelligence today is both a promise and a challenge. Enterprises are experimenting with countless models, datasets, and AI systems across different teams, platforms, and vendors. While innovation is thriving, the absen...

Article
Governance
Responsible AI

Declarative Action to Open Form

Hello, I have a scoped app that has a tab where I created a declarative action as a client script. I then added the script below in order to open a form. The issue is that it not only opens the form with a tab next to the case, but I am also openin...

Question

Report @mentions with comment text and ticket number (Incidents & RITMs)

Context:Right now, when someone @mentions me on a record, I only get an email like “You have been mentioned in the Incident record INC0100444,” but the actual comment text isn’t in the email preview (screenshot attached). I’d like to build a report t...

Question

UI Builder JSON Objects within chrome_toolbar

I'm trying to show/hide icons on the Workspace LHS toolbar based on some conditions (not roles) but cannot find any documentation on what objects are available. I have seen the following "condition" object "condition":{ "tableD...

Question

Resolved! Platform Analytics - Unable to Select Table when creating a "List - Simple" data visualisation

On the configuration tab, the default task table is set as a text placeholder but if I try to select any other table, there are no tables returned as per the screenshot: Platform Analytics version 4.2.6

Question
Data Visualization
Platform Analytics
Platform Analytics Experience

How to add Knowledge Base view (not list view) and Create Request into Service Operations Workspace

We are using Service Operations Workspace (SOW) and want to extend the left navigation.For Knowledge: instead of just showing a list view of kb_knowledge, we’d like to open the full Knowledge Base homepage (with tiles, subscriptions, featured content...

Question

STARTSWITH Query vs CONTAINS Query

Hi all, my question is: why does ServiceNow default to a STARTSWITH query as opposed to a CONTAINS query? For some background:We often hear complaints that users cannot find what they're looking for when using reference variables on the employee port...

Question

Unable to access Creator Studio

Hi Team,I am unable to access Creator Studio in my PDI. When I click on Creator Studio, it shows the below message. Could anyone please suggest what can be done, any pointers would be helpful. Thank you! Regards,Gopikrishnan

Question

Resolved! I want to love to have your suggestion on this course : - advanced scripting and develop from udemy

This course contents are present in the web page screenshot attached...kindly see the screenshoti am in the procees of learning scripting is this course enough or suitable?if you have gone through this coursesome time agoi would love to hear your exp...

Question

Use a record producer to help a user decide what kind of ticket they need to submit.

We currently have a record producer tied to the incident table that asks the end user a series of questions to determine what type of ticket they need to submit. If it is determined through the questions that they don't need an incident we provide a ...

Question

How to add Category in Response Template UI Page

Hi All,Please share your inputs /idea on below concern.I would like to add Response Category field with Dropdown list, please let me know who can we do it.UI PAge : sn_templated_snip_message_template (OOB),based on Category selection on ui page Temp...

Question

UI Builder - Lookup a single record Data Resource

Hi, I am encountering an issue with the 'Lookup a single record' data resource. I am using a data binding for the 'Record' parameter from a client state parameter. Issue I am seeing is that if that client state parameter is empty, a refresh on the ...

Question

Mitigating Controls related list on policy exception record.

How ServiceNow attaching controls on Mitigating Controls related list on policy exception record in GRC.

Question

how to add pagination or next page option in glidedialog window pop up

Hi All, I have create glide dialog window pop up which shows the only this list level view of indient but I am not able to add next page move option in it remain on the first page only.@Ankur Bawiskar can you help me with this function onLoad() { ...

Question

Send notification to On-call person instead of entire group

Is it possible to send notifications to a team's on-call person when their team is assigned an incident/task, as opposed to sending notification to the entire group? We're seeing a very high number of emails going to entire teams when their team is a...

Question