ServiceNow Community

Application Services: How to use them?

Application Services are essential part of the Common Service Data Model (CSDM). This article focuses on how to use Application Services for manually maintained Service Maps in the situation when Service Mapping is not deployed. Proper usage of Appli...

Article

How to automatically connect knowledge articles to topics via category association?

Hi,We’re running into an issue with the “Enable connected content autosync on topics” property in the Employee Center. According to the documentation, this should automatically sync new knowledge articles (and other content) with their related topics...

Question

Limiting additional data for variable sets

I added a variable set to a catalog item.I don't think there's a limit to the number of pieces of data that can be added to this variable set.However, I would like to limit the number of pieces of data that can be registered to 10.Is it possible to ...

Question

I'm wondering how to store and search the contents of a set of variables in one record

I'm going to create a record in a custom table using the catalog item below.I'll use a flow to create the record, read the catalog variables, and set the field values.I'm still figuring out how to set the variable set in the field.My requirement is ...

Question

how to open a KB Submission Task

How do I create a KB Submission task?

Question

Gen AI Skills, AI Agents & Agentic Workflows for FSO

Gen AI Skills, AI Agents & Agentic Workflows for FSO A note before you begin: FSO is built on top of CSM, so customers automatically inherit all Now Assist for CSM capabilities. This article focuses on FSO-specific considerations — for broader impl...

Article

Drill through links in PA dashboard not working as expected

Dear experts, Is anyone facing issues while trying to drill through the links to go to a data view in a PA dashboard? the summary and detail numbers sometimes wont match and sometimes the data view is showing blank..attaching the screenshots the max ...

Question

Now Assist vs Predictive Intelligence

Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...

Question

Track percent completion for CWM Tasks

Hi All,We would like to track percentage completion for CWM tasks in the same way it is tracked for Projects and Project Tasks. Since this functionality does not appear to be available out of the box, can it be customized to support this requirement?...

Question

Queue and Check in header logo not displaying on a specific instance

Hey, We have a really weird issue and I was hoping someone may have come into contact with a similar problem at some point. So we set up the walk-up experience and put our own custom logos for queue and headers using the relevant fields on the queue ...

Question
Walk-Up Experience

Indicator not working for dashboard

I am working on creating a dashboard where I am using an indicator as the data source. I applied a breakdown on the Item Category field to filter data for a specific category so that the indicator can pull all ticket data for items that fall under th...

Question

Create a UI Action?

Hello, I created a catalog item and one of the fields is to "Add Access" or "Remove Access". If "Add Access" is selected create a UI ACTION – a field labeled “Add Access for these locations” displays. The field should Reference the Location table a...

Question

Bulk import Knowledge Articles - Publish and Translate

Bulk import Knowledge Articles and Translations To bulk import multiple Word articles in a Knowledge Base (KB), the process is described here. Below is a step by step, including loading and handling of translations. It is always good to first conside...

Article
Knowledge Management

Add Tooltip to choices in a string field in workspace

Hi All,I tried to add Hint to a string field (name is Category) choice (Functionality) and it displays hint when users hover on it in platform. The same is not working in Workspace, can we add tooltip/hint to choice values in workspace? Thanks!

Question

Resolved! How to dynamically populate multi‑select rule options in a Catalog Item using data from an API

I’m building a Catalog Item where I need to pull data from an external API. I’ve already created the REST Message and HTTP Method, and I'm successfully able to fetch data of first 2 variables using a Script Include and a Catalog Client Script.My Cata...

Question