ServiceNow Community

Resolved! HRSD - generic lookup table

I have a requirement for a custom multi-select field to be added to a table that extends HR case (sn_hr_core_case). I can use the List data type but would need a table to store the choices. I took a look at the tables that came with HRSD applicatio...

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Case and Knowledge Management
Human Resources Service Delivery

The Generic Look Up table

The Generic Look up TableAs an implementer, I was often asked to add new fields to the HR case tables so that specific information could be used for reporting and automation, but the values also needed to be easily updated. ServiceNow provides many ...

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Insert the form Data into an existing Excel file

Hello Everyone, I have one requirement. I created one custom table (xyz). If the record is created automatically I have one template should attach to the record. Now I want to insert the record data into the existing file. Is anyone experienced this ...

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HAM Professional Installation

Good day, I successfully installed HAM professional plugin on my organisation Dev instance including Hardware Asset Workspace. Although installation was successful when I go to Application Navigator the Hardware Asset module does not appear. All requ...

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CSDM Quiz

Hi All,Pls help me out with correct answers. From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2 Answers)a. Business Service Offeringsb. Business...

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user avatar needs to display along with user information

Hi All,I am new to UI builder. We are building the custom workspace. in list view beside to user name the user's avatar also needs to display. Like it should be combination of users avatar and username. so kindly provide any idea to achieve this

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Resolved! change number of items returned in SOW go to data view

Currently when we click on the number of incidents or tasks assigned to me or my groups or some other visualization, it opens the list of items below the dashboard, however it appears to be defaulting to only 10 items, how do I increase this to 20 or...

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SAM Pro Entitlement Import - Ignore Status

Hi Community, I’m trying to understand how the “Ignored” status is set within SAM Pro, specifically in the Entitlement Import process. I regularly see entitlements marked as “Needs Review,” but I’m unclear on how or when an entitlement is assigned th...

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entitlement import
Entitlements
import
SAM Pro

SAM Pro MLS Import -Large File

We are trying to import MLS, which is an extremely large file, and unfortunately, there are size limitations in SAM Pro.Our base licenses have been purchased throughout many prior years. What is the best approach? Any guidance would be appreciated. T...

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Cost per Ticket

The average expense pertaining to each ticket.

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Resolved! System UI - UI Scripts - ATF Custom UI Step Config

Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...

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Resolved! Can't Link a Product Offering to a Category

Hi all,I have recently installed Sales & Order Management, and I am working on a POC, while following the documentation and some training in nowlearning I stumbled upon an issue.I created a Resource Specification, then a Product Specification and the...

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CMDB Workspace Widget accessibility

In CMDB Workspace Home page-we need to restrict Important actions, CMDB health, Total CIs widget to CMDB Admin role only.Also In quick links (Create CI, Relationship health dashboard, Unified Map) to cmdb admins only. How we can achieve this ?

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FSM My Tasks List

Hello everyone, I'm modifying the views in the FSM portal. I need to change the name "Company" to "Client" and a couple of other names. The issue is that they want the label changes to only affect the fsmcp and fsmcp_agent views, not the entire table...

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How to restrict updates on “Closed” Incidents in ITSM?

SpoilerHello Community, We have a requirement in ITSM where once an Incident record is moved to the Closed state, it should become read‑only for all users except Administrators. Currently, users can still update fields after closure, which is causing...

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