ServiceNow Community

Cannot find the field I like to subtract in Configure function field in Reports

I'm trying to subtract two dates, but Incident opened is not showing in Add Fields.Table: SLA Breakdown by Assignment Fields to be subtracted:Task.Opened - this is Incident Opened date and timeStart - this is the start date and time of the Task SLA. ...

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Analytics and Reporting
Configure Figure Function

Impact Data Migration Overview table record is inprogess last 1 day

Hi team , We have installed the impact performance plugin(id name :sn_impact_cust) in the UAT instance , after performing some steps , we have received one record in Impact Data Migration Overview table (sn_impact_cust_migration_overview), still the...

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Tenable.io web application scanning asset and vulnerabilities import in ServiceNow are not working

Dear Experts,We are facing an issue in web scanning import from Tenable.io into ServiceNow for #Vulnerability Response implementation.Connection between the Tenable.io and ServiceNow is successful. However, in ServiceNow we are receiving only Nessus ...

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Vulnerability Response

Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

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Resolved! Task: Creating the iTunes Discovery Pattern (Part 1) is not complete

I followed the steps listed in the task to perform Quick Discovery, but the task did not complete.Please tell me the cause.iTunes does not appear in the ECC queue. https://learning.servicenow.com/lxp/ja/pages/learning-course?id=learning_course&course...

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Legacy data migration into Servicenow custom app

Hello, we are trying to replace a custom legacy application with ServiceNow. So we need to migrate the legacy data(project related data which are in progress) to servicenow custom app which uses Approvals and tasks. The challenge is old system doesnt...

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SOW - creating request from interaction, caller name is not passed to the request

We are implementing SOW on Yokohama. When creating a request from an interaction, the caller is not passed to the requested for on the request. This happens in my PDI, but not in our organization's instances. How can this be corrected?

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Mystery of the colored read-only form field

I need to figure out how one of my form fields is getting its background color changed dynamically, while still being read-only.On the Planned Task table, the Number field is read-only and changes to green after a condition is met.There is a Style re...

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Scripting and Coding
User Interface (UI)

Allow If vs. Deny Unless in ServiceNow ACLs – Are They Really the Same?

Introduction If you’ve ever worked with ServiceNow ACLs (Access Control Lists), you know they can seem confusing and intimidating at first glance. With elements like operations (RWCD), table-level and field-level ACLs, parent and child ACLs, scripts,...

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Best Practices
Scripting and Coding

Scripted Approvals in Flow Designer with Flow Variables

Workflow Automation CoE >Flow Designer > Approvals > Scripted Approval Why Scripted Approvals? Before you consider scripting your approval, please check out this article and Platform Academy recording about Approvals in Flow Designer. There's a goo...

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Flow Designer

How to add an agentic workflow with all it's ai agents to update set

Hi: How can I add an agentic workflow with all it's ai agents to update set? Thank you, Rita

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Blog posts

Hello,I was wondering if I am able to contribute blog posts to the community as a Tera Contributor? I did submit one, and it still says awaiting review. Just wondering if we are able to post content and be activite contributor to the servicenow commu...

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Unable to access the Zurich delta exam.

Unable to access the Zurich delta exam. Should I pay CPM fee every year in order to access the delta?

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Why Process Automation Designer Cannot Be Leveraged in PDI?

Hi Team, I have a requirement to explore and learn Process Automation Designer. As part of this, I attempted to install the required plugins in my PDI. However, even after installation, I am unable to see the Process Automation Designer option. Is th...

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Error generating SCIM Bearer Token via Curl - "access_denied" / "server_error"

Hi Community, I am currently following the guide "SCIM Provisioning from Microsoft Entra ID" to configure user provisioning [1]. https://www.servicenow.com/community/developer-blog/scim-provisioning-from-microsoft-entra-id/ba-p/2984734 I have suc...

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