ServiceNow Community

Secure Audits & DSAR

Hi Folks, I’m interested to know how secured audits and DSAR have been implemented in servicenow with respect to Customer Service & Support?Is there a business case or guide available for this? Thanks in advance

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How to implement create knowledge Ui action for a custom table which is extending case table

How to implement a create knowledge OOTB Ui action for a custom table that extends the case table, also as of now the create knowledge Ui action is also not visible on the case form. How can I activate that on the case and custom table. I have activa...

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PAR dashboard and platform_ml plugin dependency issue

Hi team, I am working on creating a dashboard for Predictive Intelligence. Since our platform_ml plugin does not have the dependency on the PAR dashboard plugin, whenever I raise a TD with my code changes, the dashboard does not load. Only after re...

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How to get variable values from a MRVS and include them in a notification without writing a script

How do you fetch variable values from a Multi-Row Variable Set (MRVS) and include them in a notification without writing a script?

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HRSD Activation

I want to set up the HRSD module on my dev instance from scratch. Can you suggest the best way to start and the steps I should follow for installation?

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Query on SNMP OIDs in Classification phase

When I execute discovery for a network device, in the input payload I see something like this:SNMP - Classify:253 OIDsSNMP - Classify:320 OIDsSNMP - Classify:1121 OIDs What does those numbers actually indicate?Is there anywhere that we can see all t...

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Issue with custom fields Grouping in list view

Hi all, I'm experiencing a strange behavior recently. We have a report on catalog task table. And the report is of Type list and Group by with a choice field. It was working earlier. But from yesterday it stopped working and getting the error 'Secur...

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i have added the "Interaction realated record >task" related record but its not visible

Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...

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Query: ServiceNow database footprint management

Hi, I am working on managing our DB footprint. While we are aware of the Database management policies (Archival/table rotation/deletion rules) and are in the middle of implementing them. We are also exploring how to store the ever growing data outsid...

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Architect

Email script for populating Opened by value in notification

Hello TeamI have a requirement in my current project where I need to send an email notification after approvals rejected so that I have created one email notification the approval table. In the notification body, I want to display the name of the per...

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GlideAggregate on Remote Table

I've created a remote table that queries an external data source, and I want a count of the records that satisfy a specific query. This script returns null:var sections = new GlideAggregate('x_uob15_canvas_adm_st_course_section'); sections.addQuery(...

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Request to activate Automate Pro plugin in PDI

Hi Team,I would like to request activation of the AutomatePro plugin (x_priit_autotest) in my Personal Developer Instance.My instance URL is: https://dev265223.service-now.com/Thank you!

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Resolved! How to trigger a email notification based on current assignment group

Hi Team, case will create in different assignment group, so based on that current assignment group will receive the notification. Pls guide me on this

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I want the edit/delete options on template to be removed in Service Operations Workspace

How am I able to remove the edit/delete options on an existing template in Service Operations Workspace for interactions/incidents?I already tried removing the template_editor and template_editor_global from the user, but they are still able to edit ...

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How can we configure the Now Assist for CMDB

Hi All, We have a requirement, where the customer wants to use now assist for CMDB. Use Case: If an incident is already opened for one CI then next time when we open an incident with same CI then it will show all active incident raised in past Re...

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