How to add an "On-Hold" button in the Problem Ticket screen to pause SLA?

Hi All, we have a requirement to add a "Pending/On-Hold" button in the Problem Ticket screen. The purpose is to pause the SLA when the root cause analysis depends solely on a third-party vendor.Additionally, this button should be visible only to the ...

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how to remove or hide update button in incident form without scripting or UI action

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Zurich release new feature - ReleaseOps

Hi,  Just came across something game-changing: ReleaseOps!Managing software releases used to feel like juggling flaming torches—constant monitoring, last-minute approvals, and a fair share of stress. But ReleaseOps flips the script.It automates relea...

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Database view showing difference in record count

Hi All, I have a database view with below tables I have one report on database view and another one on RITM table but it shows difference in record count for DV it shows 54 and for RITM table it shows 58  what can be the possible reason ??  please he...

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How to measure value you are getting from ServiceNow

Curious how much value you are getting from the ServiceNow platform?  Check out these guidelines to see how to get started.  

• Article

SOW - Incident mgmt

Hello,  In SOW when an Incident is assigned to a group we need to make sure that when the assignee tries to assign the Incident to him/her self by clicking on the assign to me button, if that user is part of multiple groups then we need to show the l...

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How to import 4 million records in 3 hours

  In my "Titans of ServiceNow" session with @Uncle Rob I talked about a self-implemented solution I'm proud of. I mentioned that I've built a custom importer which was able to import ca. 4 million records in about 3 hours. And I promised I would wri...

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case creation page

Hi Team,How to configure additional fields in HR workspace case creation? Few fields like opened for description are getting disappeared and not sure why its happening. 

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The page you are looking for could not be found for knowledge flag article option

Hi All,I have clone the "Knowledge article content" widget as I want to edit on the widget but I have not done any modification the clone widget. When I add the the cloned widget to the page and remove the OOB "Knowledge article content" widget the "...

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loosing data in platform analytics dashboard

Dear All, while adding a widget in PA-Dashboards we tempt to loose the entire widget configuration overnight and / or get weird information within the widget. Not really re-producable it happens and it happens not.  Anyone did come across this behavi...

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• Incident Management

Timestamp Parsing Error between ServiceNow and MID Server

Hello all,in the last 3 month we recieve an OOB notification of ServiceNow named 'Health Log Analytics Email Notifications'. I attach one of them. I have investigated that a lot but no final solution found. I also opened a Case in ServiceNow Support ...

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Task 09: Configure Reconciliation Rule in CMDB on Demand Fundamental Course

Being part of the Cloud Dimensions CMDB implementation team, using CI Class Manager, you are tasked to update the Windows Server (cmdb_ci_win_server) class with a static reconciliation rule that achieves the following:- Windows Server record in CMDB ...

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SMS Integration with Twilio

I want to test SMS authentication for MFA. I understand that on the ServiceNow side, it's completed simply by installing the plugin and connecting with an ID and token. However, when I try to log in, I get the error: “Failed to generate 6-digit verif...

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