Test Step Config ATF

Hi,I am facing issue in ATF Variable state validation, the test is getting failed since there are 4-5 dependable field as there are UI Policies applied for each field due to which ATF doesn't wait till the form gets validated. So I was trying to use ...

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How to map checkbox variables from a Record Producer to an Incident record?

Hi Community,I have a Record Producer that contains multiple checkbox variables.When the Record Producer is submitted, an Incident record is created.I want to understand how checkbox selections from the Record Producer can be mapped to the Incident r...

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Define HR Services for your HRSD Implementation

Introduction HR services are critical components of HR Case Management, covering specific employee requests like Direct Deposit Inquiries and Tuition Reimbursement. During an HR Service Delivery implementation, defining these services accurately is a...

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• Case and Knowledge Management
• Human Resources Service Delivery

Auto update the department and email ID.

Auto field update based on the caller ID. It was working fine before but i am not what went wrong it is not working now.Please someone help. Client Script:function onChange(control, oldValue, newValue, isLoading, isTemplate) {    if (isLoading || new...

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Employee Details Expanded Card

I am working on Manager Hub and wanted to include details on Employee Details expanded contact card. I only have the options Location, Contact and Status. How can I add more fields from Employee Profile table onto this card? 

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Knowledge Version is not showing in the List View

Hello Team,Knowledge Version is showing empty in the List view.While checking the XML view , I can see the Version.Find the below Screenshot.  Can you help me to fix the issueThanks

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How can we create a filter in report/dashboard according to the month

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Replace OOTB Virtual Agent widget for a custom one.

Hi,I was checking my portal and I want to know where I can replace the Virtual Agent widget that appears in the Employee Center for a custom one that I have created.I didn't see any relation or any mention the ootb widget when I was checking the Port...

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Measuring matters: A KPI North-Star and Platform teams ServiceNow AI

Measuring Matters: Build Your ServiceNow AI Platform KPI North StarServiceNow AI platform teams thrive when velocity, stability, and continuous improvement align under a single North Star KPI dashboard. This guide walks you through creating one using...

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ACL issue on new table

I created a custom table.One of these fields is a reference field on a catalog item.When a non-admin tries to submit the form, the reference field shows 'no matches found'.I have created a read ACL and added the itil role, but the result is the same ...

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Vibe Admin

Vibe Coding is text to code.What about Vibe Admin: text to admin?Think about it: how much of your day as a ServiceNow admin is spent navigating lists, setting filters, clicking through modules, just to answer a simple question or update a few records...

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In the software asset management workspace , In the success portal in the overview tab:

In the software asset management workspace , In the success portal in the overview tab: Projected savings dashboard widget is showing no data available.How can i see the data?And How can i check is that is there or not?Any schduled job needs to be ru...

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How to hide specific related list items of L2 Menu in Project Workspace

Hi ,Could you please help me understand how to hide specific related list items—such as Sub Projects, Requirements, and Cost Plans—only on the newly added L2 menu called Deal Details from the Project workspace.

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Record Producer

Scenario: Create a Record Producer named 'Visitor Access Request' that creates a record in theIncident table.Tasks• 1. Create the Record Producer on the Incident table.• 2. Add variables: Visitor Name, Visit Date, Reason for Visit.• 3. Map variables ...

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'Set Catalog Variables' action not available in Flow Designer

What is the trick for getting this action to become available? I thought it was in one of the spokes but I can't find it. Thx!

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