ServiceNow Community

Can I save a record producer without sending it?

I want to temporarily save the record producer before sending it.Is this possible?

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Employee Center attachments: only 2/4 files show on the task; field-level attachment columns stay em

When the request is submitted from Employee Center with four attachments, only two files are visible after opening the created task record. The other two fields appear blank on the form and in the list (columns show empty).Additionally, “Academic Tra...

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Workflow studio copy all the Additional Comments and Notes accross to a new case created

HI I am looking for help on how I can in Workflow studio copy all the Additional Comments and Notes accross to a new case created in the same flow.

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Embedded list in servicenow

On the native UI form, we have added an embedded list. We want the system to calculate the total claim amount only when the user enters data into the embedded list, and update the Total Claim Amount field accordingly.It will make calculate the total ...

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Integration Help!!

Hi Team,I am in need of integration process . How to move ? Any videos or Document .I have do integration from ServiceNow to Jira.I started recently my Carrer in ServiceNow I need Help!!

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Why Restrictions on Firewall tables?

Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...

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What is the use of 'product_instance_id' on IRE rule?

On CI identifiers, I see that a new identifier entry is introduced. What is the use of it ? when do we use it?

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How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...

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Transform map field value updates need restricting

Hi, I have some issues with a transform map I have created. The transform is being used to update existing records in a table with new data. 1. It lets me update fields with invalid values, eg if a field has a choice list, the transform will add my ...

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Inaccessible app scope

I have these update set problems but the scope that they need to move to is inaccessible so what should I do with these?

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For specific HR cases Activity pannel is not visible

Hi all,For some HR case activity session (comments/work notes section)is not visible .Can someone help me where we can get this configuration done. Thankyou!!

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CTA Series - The Journey from Code to Strategy (Part 6) - Data is the Master

Data is the Master – Govern It or It Governs YouThis week’s learning journey really drove home a powerful truth: data is the lifeline of ServiceNow, but without governance, it can easily become your greatest challenge. We often hear “data is king,” b...

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Architect

SN TRICK: To capture any record in current update set without having 'Add to update set' utility

...TRICK_AD_104...Many a times we feel the need of capturing a record or to recapturing something in an update set. According to the OOB functionalities, anything that does not have 'update_synch=true' in the dictionary('sys_dictionary') attribute ...

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2 Days of ServiceNow at Thessaloniki

Get ready for 2 full days of ServiceNow innovation in Thessaloniki! From real-world customer cases to hands-on developer sessions, the SNUG community is coming together to share knowledge, best practices, and practical insights. Whether you’re part o...

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Greece
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ServiceNow
SNUG

KB Article form does not have the table sn_compliance_policy available as a related list

The KB Article does not have the table sn_compliance_policy available as a related list even though the pollicy table has a reference field linking to kb_knowledge.How can I add it to the related lists so that I can see all the policies that link to ...

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