ServiceNow Community

Troubleshooting my first AI Voice Agent

While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I ran into this problem because this forced me to ...

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Deployment and Collaboration for Agentic Workflows in ServiceNow

Hi Community, I’m currently working with an agentic workflow in my PDI and would like to better understand how deployment and collaboration are typically handled for AI agents in ServiceNow. Specifically, I have the following questions: Deployment a...

Question

Debugging OIDC Single Sign-On feature in ServiceNow

Hello Folks! Happy New year! Introduction As OIDC is picking up the pace as compared to the other options like SAML, its crucial to add more details around this specifically when it comes to debugging the OIDC flow. In this article I am going t...

Article

Inquiry on Flow Designer: Create an approval reminder for range of time

Is it possible in ServiceNow to create a subflow that performs the following?Sends approval reminders with a maximum waiting period of 21 days for outstanding approvalsAutomatically cancels the Service Request (SR) if the approval is not completed wi...

Question

Resolving 'This Scope Is Already Taken by Another Application' Error in ServiceNow

The Problem: When creating a new application in ServiceNow, you might encounter the following error: "Your app encountered an unexpected error while being created. Details: Failed to create templated object, details: This scope is already taken by an...

Article

Resolved! Now Assist status of my ticket showing Error.

We are implementing Now Assist for Virtual Agent, I'm currently doing a simple operation to check the status of my ticket but I'm getting an error"You don't have the required access to complete this request. Try another request." I'm Admin on the pla...

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Virtual Agent

ServiceNow Service Bridge Integration. Assignment Group mapping issue

I Have integrated two servicenow instance using service bridge. created groups with same name in two instances as Demo Group, as i created so the sys id's will be different in two instance but the name will be same, So I'm writing a advanced transfor...

Question

ServiceNow Incident Workflow: How Incident Management Really Runs (Lifecycle, Roles, and Demo)

Why the ServiceNow Incident Workflow matters (and what you’ll understand by the end) If your incident process looks clean on paper but feels messy in production, you’re not alone. In real ServiceNow implementations, incident records often move fast, ...

Article

Custom flow for KB

Hi Team, I have a requirement like, When an particular KB ( say Known Error KB) article is published, it goes for first approval to the Ownership Group (or KB Manager if none), then for second approval to the Test security group, and is published on...

Question

How comprehensive and durable is the "Enable rollback" feature for fix scripts?

Regarding the 'Enable rollback' checkbox for fix scripts: does it truly capture everything the script changes, or are there exceptions? Also, how long does the rollback backup data persist before it's cleaned up?

Question

Interaction is not getting re-queued after it is timeout from all agents in AWA

Hello Experts, I am facing an issue with Interaction routing in AWA, below is the configuration: I have a custom queue and I have created an assignment group with 2 agents with timeout of 1 minute..Steps:When the interaction lands in the CSM Workspac...

Question

INCIDENT SLA not starting when importing incident via transform map

Hi team. When i am manually creating an incident for the same assignment group the sla is starting but when done via transform map, the sla is not starting. i have checked the Run business rules but still not working. Below is the transfrom map used....

Question

Report in workspace

Hi,I have created two reports in Risk workspace.One it is showing column visualization and second report showing total line visualization. Is it possible in Risk workspace to create only one report which will show column and total visualization in si...

Question

Workspace App Shell UX Page Properties

Center of Excellence / Workspace / Workspace App Shell UX Page Properties FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases...

Article

Question: Trigger Virtual Agent API via Slack Mention & Return Now Assist Response Back to Slack

SummaryI’m currently exploring whether it is possible to trigger the ServiceNow Virtual Agent Bot API (sn_va_as_service) from Slack using an @mention, execute Now Assist (LLM/Generative) responses, and then post the generated output back into Slack.C...

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