ServiceNow Community

Incident Routing Across Support Tiers Using ServiceNow and CSDM Principles

One of the most overlooked aspects of Incident Management is how efficiently tickets get routed to the right support team. It sounds simple — assign to the correct group — but when you’re running a multi-entity or multi-location setup, this becomes a...

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Incident Management

How to automate the excel import using transform map in Scope app

Hi Everyone,@MrMuhammad I need some assistance with my scoped application. I'm trying to automate the process of uploading Excel data to my custom table once my request is approved.I referred to the following link: Automate Data import from Excel Fil...

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On-Call Conference escalation via Major Incident Workbench

I am experimenting with on-call scheduling for Primary, Secondary contacts etc when a Major Incident is spun up. Below article is helpful: https://www.servicenow.com/community/itsm-articles/how-to-use-groups-with-the-notify-conference-call-dialog/ta-...

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Unable to access ServiceNow University home page

Hi Everyone, When I log in to my ServiceNow university account, it shows a blank page. While I can access any other courses I have bookmarked, the home page of the University shows a clock icon. Is anyone else experiencing the same error?

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Approver list in time cards

Hi team,In the timesheet policy, the project approver is set as the Project Manager. However, in my case, the Approver List is not populating in the Time card for the tsp1 project, even though the user has both the pps_resource and timecard_user role...

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Project Portfolio Management

filter UIb component setup on workspace

Hello Everyone,I am facing an issue with filter component in ui builder i have created filter component on my workspace category and subcategorywhen i select any value in category filter it is showing unavailable options in subcategory filterexpected...

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OT Risk Assessment Methodologies

Hi Experts, Anyone configured Risk Assessment Methodologies to assess OT Risks? The methodology should compramise with Business Impact Assessment (not BIA in BCM module) and Control Assessment. BIA is asking the the consequence types such as Busine...

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How to disable geolocation tracking on mobile agent app

Hello, How can I disable geolocation tracking in the mobile agent app? I don't want the location map to appear when the location field is displayed on the mobile screen. Only the location name should be visible, similar to other reference fields. ...

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Deciding Between Direct Integrations/Plugins and the Enterprise Bus in ServiceNow

One of the questions or trivia that comes up in almost every ServiceNow implemenration is:“Should we build this integration directly in ServiceNow or pass it through the enterprise integration layer?”It sounds like a simple question, but the answer c...

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PA Indicator: How to record score against 'Resolved At' date, but only after incident is 'Closed'?

Hello, SNow friends! I have a challenge that I haven't seen addressed in any other posts here.In my account, incidents are automatically closed 5 days after they are resolved. While the SLA tasks are completed as usual upon the incident's closure, my...

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IRM 3 states Control Attestation template Use Case

Hello, All IRM professionals know that we have OOTB GRC attestation template and it has 3 Qs, which ultimately gives us outcome as Compliant or Non-compliant. This outcome then gets logged against control we attested, further this status flows compl...

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How to configure the OOB related list filter when the related record is not there in relationship.

Hi Team,I want to modify the OOB related list filter of Loss scenario on table: sn_bcp_plan of BCM. I dont see related record for this related list in the relationship. Can someone help me to understand how can i configure this in such case. Regards...

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Business Continuity Management (BCM)

Key to successful cloning of instances with SSO?

Hi everyone,I need your advice, as I struggle with cloning Full PROD over SSO/MFA enabled TEST instance for my customer. I've read a lot of materials, KB articles and official documentation, but it still does not manage to retain multi-factor authent...

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Penetration Test vulnerability in serviceNow

We had penetration test in servicenow for potential vulnerability and found to fix below two. LUCKY13 — Remediation requires disabling the vulnerable ciphers, as noted in the information above.• Instead of CBE Cipher Suites, use AEAD Cipher Suites su...

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IRM regulatory change management campaign

Hello All,I am looking to install regulatory change management campaign. I do not know if it is a separate plugin. I have policy&compliance, risk, advanced risk, regulatory change already installed in my PDI and it doesn't give me regulatory change c...

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