How to delete a workspace in search context menu in Next Experience

I need to delete de RPA Hub Workspace that appears thereAdditionally set as default the Service Operations Workspace not the Global

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How can I get result from lookup records on sys_user and generate a list with user_name and name?

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I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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Unlocking Next-Level Cloud Visibility: ServiceNow Discovery using AWS SSM

Introduction – Rethinking Discovery for the modern AWS cloud In the ever-evolving world of cloud computing, visibility is paramount. As enterprises increasingly adopt multi-account, multi-region AWS architectures, gaining a unified view of assets bec...

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Live on ServiceNow: Leveraging CSM Case Lines: Best Practices

  In today’s omnichannel world, a single customer contact often spans multiple products, shipments, or invoice charges. Case Lines captures each distinct item inside one case so that agents work one customer conversation while driving line-level wor...

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Platform Governance Without Red Tape

Good governance accelerates delivery by clarifying what’s allowed, what’s reviewed, and what’s automated. Define tiers: low-risk changes flow with automated tests and approvals; medium-risk changes get lightweight architectural checks; high-risk chan...

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Populate the domain values when a CI changes on incident form

Hi All,We have two fields Business domain and Business function on the incident form as shown in the image. Now we are working on getting the values populated on the form when a CI is selected. We have written before insert business rule with the fol...

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Unlock Virtual Agent Power: Script-Based Bot Launch Explained!

Use case: It is understood that both the portal and the bot are closely integrated within ServiceNow. The 'conversation interface' serves as the intermediary layer to facilitate these configurations. Which URL should be utilized to invoke the BOT for...

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Suppress Info/Alert Banner

Does anyone know how to hide or suppress the alert banner in Workspace from appearing? I'm using SOW as an example, but in practice, I have a configurable workspace with a list component.  The use case is the same in both. I select a record and make ...

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How to find list of users who have both Fulfiller and Business stakeholder role types?

As per ServiceNow, if a user has both Fulfiller (FF) and Business stakeholder (BSH) role, ServiceNow will consider that user as under Fulfiller role by default. Problem:In our instance, there are many users who have both FF and BSH roles. Many of tho...

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• Architect

GRC Indicator Collection Frequency - Create New Frequency?

I am being asked to create a "60 days / 2 Months" frequency. Adding a choice to the list looks same as it is anywhere and is not the problem. However, for things to work correct, there MUST be someplace that defines the logic so GRC knows when to cre...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

  Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured Service...

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