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last 12 months query for custom records

HiI have a custom table(x_app_cost_service) having several records with "period" in format "FY25: M09". attached scrrenshot.I want to get all records for last 12 months.suppose today is FY26:M02  (feb month 2026 ), it should calculate 12 months from ...

  • Question

Prepopulate the fields while creating child case

Hi All, We have a requirement to prepopulate the opened for with parent Assigned to field while trying to create a child HR case from HR Agent Workspace.Tried creating a Business rule before insert, but it is happening after creating the case not whi...

  • Question
  • Human Resources Service Delivery

AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform!   AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

  • Article
  • FAQs

App scope

Could we move the custom tables created within Application scope to another instance using update sets?If yes, please let me know.Thanks!

  • Question

MFA authentication

Hi,I'm working on the one of the service portal, Need a help with the configuration for the below implementation have explore community and also other platform but not getting the proper informationIf user login first time system should prompt the us...

  • Question

Resolved! how configure the ESG entity

hi i am facing issue in entity type and entities i want  name field as entity  in  my   metric definition  but by default it is taking  email as entity   field  how to configure it  

  • Question

Triage and categorize ITSM incidents - Agentic Workflow Issue

I have been trying to get the "Triage and categorize ITSM incidents" to automatically trigger when a new incident is created but nothing I do seems to get the trigger to work. This official video from SN states that this should be possible, https://w...

  • Question

Update Now Assist in AI Search on ESC Portal to open links in new tab

hi @Andre Ramsarran @Victor ChenWe are using the 'Now Assist Multi-Content Response' genius result configuration for ESC Portal Default Search Profile.And currently in the now assist AI search genius results the links of the knowledge article or cata...

  • Question

Update set

Is it possible to move the custom tables in scoped app to another instance?If yes, please let me know the process.Thanks

  • Question

SLA for Service Request

I want to implement SLAs for Service Requests. Should I include a response SLA, and should I introduce Priority levels for Service Request SLAs? For example, I want a password reset completed within 1 hour, but a laptop request may have a 10‑day fulf...

  • Question

Need assistance in reporting reassignment of records

Need assistance in creating a report on task table (for sctask and inc) to know the old value and new value of a assignment group for the record, so it can be reported.

  • Question

Wrong Configuration item being updated

During the import of InTune it is renaming server on the Windows Server Table. It renames the CI and updates the serial number, Model ID, and adds the serial number to the description field. I can not find how it is linking the PC to the server. If I...

  • Question
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