ServiceNow Community

inegration user does not have the right permissions

we are having really odd issues with a basic auth integration with Fresh Services itsm product has the roles in the screen shot, we have engaged fresh services but the issue appears to be on the Servicenow side. Role our user has; Can anyone spot the...

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Error when accessing courses on Now Learning platform

Whenever I try to start a course on ServiceNow, I receive the following error message: Error occurred! Failed to load player dependencies Error: Failed to load resource file: 'js/resources/AppStrings.pt-br.js?cache=3437284', reason: , status: 404 Re...

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Notification needs to be triggered

I need to trigger notification whenever any customer updated comments in Req_item. It needs to send notification to the Assigned to person. We don't have assigned to person in req_item available only in sc_task.how can we implement it.

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Resolved! Is there a way to add a SLA to Interaction, which should close when a incident/request is created?

We are trying to add a SLA to interactions, but we don't see interactions in the Table option under SLA definitions? Can someone help with this please? we want to create an SLA that should close when a incident or a request is created from an interac...

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Search Source Facet Buckets (Tabs) on Faceted Search Widget missing

I can't figure out why this is happening. But the issue is this, when using AI Search on a portal, for example Employee Center we can add Search Sources which is supposed to generate Tabs on the search result page. But alas, no tabs are created.

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Resolved! Cancellation rights

Hi Team, I have written below script include script : canCancelRequest: function(intakeID) { var cir = new GlideRecord('u_cloud_request'); if (cir.get(intakeID)) { if (gs.hasRole('u_cloud_admin')) return true; var...

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Will Pearson VUE Support Linking Personal Email to ServiceNow Credentials Like Webassessor Did?

Hi everyone,With ServiceNow transitioning its certification exam platform from Webassessor to Pearson VUE starting November 18, I have a question regarding email account linkage and credential ownership.Previously with Webassessor, it was possible to...

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Prevent Duplicate Card Selection Across PPM Projects Using Reference Variable from cmdb_ci_ni_site

I’m working on a use case in PPM (Project Portfolio Management) where I want to ensure that a specific resource (referred to as a "card") from the cmdb_ci_ni_site table is not reused across multiple projects. Each entry in cmdb_ci_ni_site (e.g., a, b...

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What allows for ?t=small to resize images?

So I've come across several places where we load images by sys-id?t=small, medium and large to load a different sizes of the image. But I can't figure out why it only works sometimes and not all of the times. I can't find any attribute on the image f...

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how can i clone and configure employee center header widget

i want to display my records in my requests menu item and assigned tasks in my tasks menu item.

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Customizing ServiceNow's "Faceted Search" Widget

I am currently working on a ServiceNow project where I have a requirement to customize the out-of-the-box (OOTB) "Faceted Search" widget. However, I have encountered a challenge: the default "Faceted Search" widget is not modifiable, regardless of th...

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Architect

CatalogItem variables are not avaiable in Add Variables section in Catalog Task activity in workflow

Hi All,We have multiple fields are on catalog item. But only one field is available in Add Variables (Variables on task form) in Catalog Task activity in workflow. what could be the reason of this?

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No of records archived per execution of an archival rule

Hi Servicenow enthusiast,Just a bit curious about what factors decide the number of records archived per hourly execution of a archival rule. The documentation says that the entire archival job is divided into 10 batches with each batch archiving 100...

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How to upload XML file for Extended Pattern designer

Hello ,Where do I need to upload Extended XML file for Discovery Pattern designer? which table?How do I find that XML file after upload? which Table Thanks

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Reporting- Show Backlog Incidents

Bar Chart Description:The chart displays the count of incidents currently in New status.The horizontal axis represents the Date Incident Created.Above the chart, display a label showing: “Oldest Incident: X Days”.Calculation:The value for “X Days” is...

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