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Email scripts

Hi, I was working on condition table where I need to check only Admin created Email Scripts.Can anyone help me out with the proper conditions instead of using Sys_id. Regards,Dhanush

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How can you configure a form field so that, no matter what a user tries—whether picking yesterday, tomorrow, or even a year back—the only value the system stubbornly accepts is today’s date, straight from the system clock?

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Assocating business service & application service and application service offering

Hello All,I am working on a requirement to establish relationship between Business service and Application service and application service offering . Here is my understanding : If i would like to establish relationship between Application service an...

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Concatenation in breakdown script

my breakdown script is as below: current.vulnerability.sys_id; how do I concatenate a letter 'a' to this?

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Users repeatedly losing access to UAT/Dev – “Invalid username or password” after 15–30 days

Hello , I’ve been receiving multiple RITMs from the same set of users reporting that they are unable to log into our UAT and Dev environments. The error shown is “Invalid username or password.” Each time, I reset their passwords and share them separa...

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AI Agent Failure When Using Knowledge Graph in Developer Instance

We are currently developing and testing an AI Agent integrated with Knowledge Graph in our ServiceNow developer instance. While attempting to summarize incident data using the AI Agent, I consistently encounter the following error:"Sorry, there was a...

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Request to delete ServiceNow Developer Account

Hello,I would like to permanently delete my ServiceNow Developer Account (email: hari.srinivasa@kripya.com).I could not find any option in the Profile settings to delete the account.Could you please help remove my account and the associated PDI?Thank...

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Oauth 2.0 authenticated Azure Monitor to ITOM Health (Event Management) Integration

This post describes OAUTH 2.0 authentication method to integrate Azure Monitor into ServiceNow ITOM Event Management. In <this> blog I explained the simplest method to integrated Azure Monitor. However using Oauth 2.0 is considered to be more secu...

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metric intellegence implementation

Hi Team, I am looking for the documentation to implement Metric Intelligence.The Initial setup is completed, which is MID Server and Plugins. Now I wants to know how the Alerts we will receive in the ServiceNow, what all the configurations need to pe...

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Is there any way to delegate hr cases?

Hii am actually configuring the delegation configuration in HRSD , but i found that only HR tasks can be delegated to users as per below screenshot But i didn't find anywhere in ServiceNow documentation is the same delegation can be configured to HR ...

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reject onboarding supplier S-2-P workspace

The button generates an error. I attempt to resolve it, but something prevents the completion of the process.

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Not able to login my instance due to MFA

Hi Team, I am not able to login my PDI due to MFA.I have configured MFA in my old mobile which I lost hence not able to give MFA code while login to PDI. I need your help to setup MFA on my new mobile or please let me know how to disable MFA for my P...

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current.incident_state = 1 and current.notify=2 for new and forward type HR case inbound actions

Hi Team, In all of our new and forward type inbound actions for ur HRSD HR case creations, we have the below 2 lines of script as first 2 lines. However I am not able to understand their usage. Can you please help. current.incident_state = 1current.n...

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catalog item

while creating a list type of field for a catalog items i want the records to be populated when brand is "xyz" as well as order by sequence and it should be reflected in serviceportal view.i have tried in ref qualifier with the below element =xyz^...

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Image for a knowledgebase

When we create a knowledgebase, we can add a icon to help identify the knowledgebase.Where can we obtain some ServiceNow standard icons?

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