Assocating business service & application service and application service offering
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yesterday
Hello All,
I am working on a requirement to establish relationship between Business service and Application service and application service offering . Here is my understanding :
If i would like to establish relationship between Application service and business service , i have to create a record in cmdb_rel_ci with appropriate relationship type ( may be consumed by ) .
If i would like to establish relationship between application service and service offering, then while creating application service offering record, i have to populate application service as a parent ( in Parent field) .
Could you please correct me if my understanding is wrong ?
Thanks
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yesterday
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yesterday
Hi @nareshTT ,
You’re heading in the right direction here’s how the relationships should be structured according to ServiceNow CSDM...
1. Business Service <> Application Service
Use the cmdb_rel_ci table with a relationship like “Depends on :: Used by” to link them. Typically, the Application Service depends on the Business Service, or vice versa depending on how you view service consumption.
2. Business Service Offering <> Application Service
Business Service Offerings depend on Application Services. In other words, the Application Service supports or underpins the Offering again using a “Depends on” relationship.
For example, in a typical scenario:
Business Service: Email
Business Service Offering: Webmail Access
Application Service: Webmail Stack
You’d link the Offering with the Application Service so it’s clear which application stack enables that particular offering....
You can check out this article: https://www.servicenow.com/community/common-service-data-model-forum/relationship-between-applicatio...
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Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/