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Lex v2 template

I have upgraded the ServiceNow Voice with Amazon Connect to the latest version 5.0. But the lex template is still of version 1.0. Has the integration been updated to include lex v2 template?

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Problem Priority not updating when impact and urgency are changed

I noticed that the Priority matrix is not updating in a problem ticket. I can change both options to High, but te Priority will remain in Planning. It works in an incident ticket. What could be the disconnect?

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Limit catalog items to users with specific job title

I think I have 2 ways to tackle this, but looking to do it the easiest wayI have a list of catalog items that we want to limit to users that are in a specific location or have their job title contains a key wordWhen I look at the options to build thi...

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Wait For Signature From DocuSign Step Is Stuck on Waiting Status

I m working with the Out-The-Box "Send a Document for Digital Signature with Co-Signer" Flow. The DocuSign Envelope got Created and Signed, DocuSign Connect Sent the payload to the Servicenow Webhook however, the Envelope Webhook doesnt seem to updat...

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Resolved! Enhance Discovery With Artifical Intelligence?

What are some ways I can enhance ServiceNow Discovery with features provided by artifical intelligence?

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Upgrading Employee Center to Employee Center Pro

We recently upgraded our license from Employee Center to Employee Center Pro. Our current portal is built on the Employee Center Core application, and we would like to migrate it to New Employee Center Application so that we can fully leverage the ne...

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Enhance a Discovery Pattern: Modify An Existing Pattern vs. Create A Duplicate

What is the preferred method to enhance a Discovery Pattern?Modify an existing patternCreate a duplicate of an existing pattern and modify the newly created duplicateHere are some considerations.Modifying an existing pattern will generate skipped cha...

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Predictive Intelligence and a Flow

I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test ...

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Triggering logging when the role has elevated

The requirement is to trigger the logging as soon has a role that he has elevated to log what operation he will do during its elevated period. I had found the following For a script to ensure the notification only triggers for a specific role (e.g.,...

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Discovery patterns

How can we create a discovery pattern that uses predefined REST message?

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Best practice to update Service Maps that were built manually?

Hi All,We currently have several Service Maps that were created and maintained manually (not fully pattern-based via Service Mapping discovery).We are now trying to understand the best practice approach to updating and maintaining these maps going fo...

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Resolved! Where can I find the table that shows a plugin update is available

Hi GuysWould any of you guys know where I can get info on Plugins and Update Dates or Update Availability in SN?e.g the table that holds the fact that an update is available for a Plugin?I know you can see it directly on the Application Manager porta...

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Agent Client Collector - not compatible with AIX Servers

Are ServiceNow agents compatible with AIX Servers, for agent client collector for monitoring.

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Limit Quantity to 2 on the order guide for specific catalog item

Hi , I want to limit quantity to 2 on the order guide for specific catalog item. Thanks in Advance!Harika

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2026年4月10日開催！AI Summit Tokyo

ServiceNow AI Summit Tokyo 従業員体験を革新し、ビジネスの創造性を解き放つ開催日時 2026年4月10日金曜日 | 13:00-17:30会場 TAKANAWA GATEWAY Convention Center 東京都港区高輪2-21-2 THE LINKPILLAR 1 SOUTH B2F 〜ご登録は、こちらから〜 https://rsvp.servicenow.com/summit_tokyo?referenceSource=Communit...

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