Knowledge Shared, Community Grown: My Complete Article Collection

[Kailash Bhange]

Why this page exists

The ServiceNow Community grows when knowledge flows freely: one person's solved problem becomes the next person's shortcut. That is the spirit behind everything I write. I want to help the Community grow by sharing what works in real projects — clearly, practically and in one place — so that whether you are taking your first steps on the platform or designing a complex solution, you find something here that saves you time.

Over the years these articles have been spread across forums, blogs and knowledge bases, which made them hard to find. This page brings them all together into one learning path across four tracks. Read them in sequence or jump to the topic you need — and if something helps you, pass it on. That is how a community grows.

Standing on the shoulders of the Community

None of this happened alone. I learned from the ServiceNow MVPs who answer questions late into the night, the Rising Stars who keep raising the bar, and the many writers and bloggers whose articles I bookmarked long before I wrote my own. Their generosity is what makes this Community special, and every article here is my small way of giving back. If you have written for the Community too, thank you — your work has helped more people than you will ever know.

All articles, in the order I wrote them

#	Article	In brief
1	LearnNow from Scratch and Prepare for the Certification	A map of the ways to learn ServiceNow, from paid classes and self-paced courses to free developer instances and expert sessions.
2	Data Replication from one Instance to Other in ServiceNow	Instance Data Replication (IDR) keeps data in sync from a producer instance to one or more consumers. It covers setup with replication sets, and when not to use IDR.
3	[SOLVED]: Dependent variable on Catalog item using Lookup Select Box	Two ways to make catalog variables depend on each other with Lookup Select Boxes: across two tables, or within one.
4	Notify using Scheduled Jobs in ServiceNow	Sends automated email alerts from a scheduled job, such as telling an assignee's manager when an incident has been idle for seven days.
5	BMC Remedy to ServiceNow Knowledge Article Migration	A high-level plan for one of the hardest parts of a Remedy migration: knowledge articles.
6	Product catalog data model for Order Management and its important points to remember at initial setu...	How the Order Management catalog separates customer-facing products from technical resources, and which entities to configure first.
7	TEST strategy for TSM product Model, ORD creation and Decomposition	A test strategy for TSM order flows, from defining the product model to validating each step from approval through inventory and closure.
8	TSM Product docs, On-Demand Learnings, LAB, Blogs and Helpful Articles!	A curated reading list for Telecommunications Service Management: product docs, Now Learning courses and labs, and community blogs.
9	Consumer Support in TSM Product Order and Service Order	The out-of-the-box TSM order APIs expect an account on every order, so B2C orders fail.
10	Overriding OOB Domain Order Validations (PO Cancelation) in TSM	Cancelling a domain order falls out because the OOB DomainOrder script include expects child orders to be closed.
11	World of Client-side Scripts: #1	Demystifies three Client Script checkboxes: Inherited, Global and Isolate Script.
12	World of Client-side Scripts #2	Best practices for client scripts that are fast, maintainable and easy to debug.
13	World of Client-side Scripts: #3 (Beyond the Classic Form)	Where classic client scripts run today — Classic UI, Workspaces, Service Portal and catalog items — and which APIs break outside the classic form.
14	World of Client-side Scripts: #4 (Async, Debugging and Testing)	Hands-on patterns for fast forms: g_scratchpad, async GlideAjax and onSubmit validation
15	Sales CRM Decoded: The Big Picture	The opening article of my Sales CRM Decoded series: the full product view from lead to post-sales, the 24 applications in the Australia release, and how SOMT extends it for telecom.

Thank you!

Thank you to everyone who has read, bookmarked, marked as helpful and shared these articles over the years — your questions and comments shaped many of them. A special thank you to the ServiceNow MVPs, fellow Rising Stars, Community moderators and every writer and blogger who shares what they learn. You set the example I try to follow.

I will keep this page updated as new articles are published. Connect with me on LinkedIn so you don't miss the next one and tell me in the comments which topic you would like me to cover next.