ServiceNow Community

Yes button not working on glide model popup

In my custom table, there is a check box, when the form loads, I have configured this popup when form loads, if any user clicked the yes button, the checkbox should be make true, but its not working , how can i do that?

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IS it possible to create multiple change with associate incident under Incident fixed by change

I m trying to create change for same incident. able to create multiple change for one incident but for new change its not getting associate Incident under Incident fixed by change . Is it possible to associate incident automatically?

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The banner announcement must be disabled once the user has viewed it. Is there an option to set this

Hi, The banner announcement should automatically be disabled after the user has seen it to avoid repeated displays and improve user experience. This ensures that users are not distracted or annoyed by the same message multiple times. Imp...

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Refine variables dependent on user's Department

Hello team I'm in the midst of redesigning a catalog item for request to an application that is available to most people within my organisation - (Core Systems). However, there are several access levels within this application that are available and ...

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SLA and OLA

Hi Team, I am building a catalog item with 10 tasks , client wants 45 days sla for RITM and also want to track sla/ola for catalog tasks .Can I create SLA for RITM with conditions item =xyz, start is work in progress , duration 45 days and SLA or OLA...

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Highlighted values

Why do the highlighted values show on native UI but not on workspace.

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In Servicenow ATF planned start date is NOT working and planned end date is setting as expected

Hi,In Servicenow ATF planned start date is NOT working and planned end date is setting as expected.In ATF above screenshot planned start date is not taking where as planned end date is setting It is Normal CR flow earlier (Yokhoma) it is working fine...

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Installing Developer Sandbox in my dev instance

I want to install Developer Sandbox in my dev instance what are are steps or plugins to be installed

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Query regarding Organization Hierarchy

In ServiceNow CSM, do we have an out-of-box mechanism (or by using some plugin / little customization) to define organization hierarchy where a customer account can be linked an org from this hierarchy. The scenario I am trying to achieve is somethin...

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Simplifying ServiceNow with Catalog Data Lookup Definition

Simplifying ServiceNow with Catalog Data Lookup Definition The Catalog Data Lookup Definition in ServiceNow is a powerful no-code feature that automates field population in catalog items based on data from other tables. This eliminates the need for...

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Best Practices
Scripting and Coding
Service Portal Development

Compatibility Mode issues with Migration Tool

We're on Yokohama Patch 5, using version 2.0.7 of the PAR CoreUI Migration Scripts and version 2.0.6 of the sn-app-par-coreui-migration-center and sn-app-par-coreui-migration-legacy-widget plugins. After running the migration tool on all of our dashb...

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Announcements ignore user criteria on Service Portals

Hello Community, I want to make sure, that some Announcements are only displayed to certain people.It seems like, that the User criteria that I have assigned to the can view tab doesn't affect the view rules at all.It doesn't matter if the criteria o...

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Building a Custom Slider Widget on a ServiceNow Portal Page

Interactive and visually appealing content can significantly enhance the user experience on ServiceNow portals. One effective way to showcase multiple offerings or features is by using a custom slider widget. In this guide, we’ll walk through creatin...

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CSA certificate

Hi guys, When I went in Webassesor for CSA examination certification it shows issue and expiration date same which is Feb 18,2025. Also in the Certification list I cannot see CSA exam listed. Is it because I have already attempted it or is there any ...

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Get the number of engineers count who have resolved/closed tickets in a month on month

Hello Community , Good day.How to get the count of engineers who have resolved/closed tickets in the range of 0-10, 11-20, 21-40, 40 and Above from month on month . I wanted to depict the engineers count against that bucket ranges which I have specif...

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