ServiceNow Community

User Criteria Advanced Script to include users for child locations

Hello, I have a user criteria set with location as 'north america'. Canada and mexico are locations with parent as north america. But the users from canada and mexico are not getting included in the criteria. I need a script to include them. Can you ...

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For Now Mobile if for a catalog item if there is a mandatory attachment how to disable it

Hi Everyone, I am new to Now Mobile trying to understand and navigate it I need help with Now Mobile app for the below mentioned points:If for a catalog item if there is a mandatory attachment how to disable it or find a way around it. let's say whe...

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Now Experience Catalog Item Set Focus to specific variable on Change, I can't get it to work

I am populating a list collector base on the value of another list collector. This works great but the focus shifts to the second list collector and users might be confused, I'd like to refocus on the original list collector after populating the sec...

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Compose section in HR workspace

Hi Team, If i create form section and add fields, the compose email section is getting hidden any idea on this issue?

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Getting Started with ServiceNow Playbook

吝 Playbooks – Your Guided Experience Playbooks are used to guide agents or users step-by-step through complex processes in a visual, interactive way. Think of them as a dynamic task board within the record – helping with case management, HR processes...

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MID Server Status not going to up

At the end of Module 2, in the task ‘Validate the MID server’, the server status is stuck on ‘Down’.I am not authorised to restart the server.How can I change the server status from Down to Up?

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Workspace - personalization form for case details

Hello Is there a way to save the settings made in the personalize form of the case details so that when you logout/login again the view remains as per your chosen settings ? Tx

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CSM Configurable Workspace

Inquiry Regarding Rising Star Awards and My Community Profile

Hi Everyone, I am writing to inquire about the Rising Star awards for 2025. I've been a very active member of the community for the past year, consistently ranking in the top solution providers. Over the last 10 months, I've contributed over 300 so...

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Agile project in PPM

I understand that ServiceNow offers multiple modules, including PPM and Agile. Is the PPM module designed to support Agile development and projects, or is that functionality intended to be managed solely within the Agile module?

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Report retention policy in flow executions

I'm facing this issue in my PDI. I'm not able to look at the flow execution details. How do I fix this? I have attached the screenshot for reference.

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Tenable.sc integration - reference data updates

Hi All, We have Tenable.sc integrated with ServiceNow using the ServiceNow integration application. I'm having trouble when the reference data in Tenable is updated but those updates are not received by ServiceNow. I'll illustrate with an example: B...

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Vulnerability Response

No Schedule option at all in one of my report data

Hi Community,Greetings. I have a report, whose data source is from HR-related table. However, there is no "schedule" option at all!Have you ever run into the same situation? And how can I start to troubleshooting?Thank you.

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Guided Tour not launched for few users

Hi Team,We’ve noticed that the Guided Tour for the HR Workspace, which was previously functioning correctly, has suddenly stopped launching for a few users. Could you help us identify the possible causes for this issue?Additionally, if a user dismiss...

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How Display a table list View In UI Page.

Hi All, I have a requirement where I have to show all the incident list view in ui page which having the selected configuration item from catalog variable.PLEASE HELP AND LET ME KNOW IF THERE IS ANY OTHER APPROACH THAT I CAN FOLLOW. <j:jelly xmlns...

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Resolved! Create Incident via flow

Hi Team, If we don't have existing incident we need to create new one from flow designer. I used Look up record, but its not proceeding to if step to create incident if we don't have result from look up step. No record found in Look Up Record action....

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