We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Welcome to the ServiceNow Community You're ready to learn, share, and connect with others. And you're not alone.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
992405members
2964624posts
Three days can change everything. Join us at Knowledge 2026 and put AI to work for you. Register now
The ServiceNow MVP Class of 2026 Introducing the 2026 ServiceNow MVPs The 2026 class is our largest yet. Ready to meet this year’s ServiceNow MVPs? Click below to watch each member of the program introduce themselves, and keep an eye out for their content within the Community! Meet the MVPs! What`s New Popular Posts More The latest in Community Posted by laurenmcman Welcome to the Developer Passport: Australia Release Preview Introducing The Develo... Read More Posted by Juergen Lindner Introducing Autonomous Workforce and ServiceNow EmployeeWorks. AI That Actually Works. Today, AI finally cloc... Read More Posted by jordancbaron Want to win a trip to K26? Lift Off to Knowledge Has Launched! Lift Off to Knowledge ... Read More Posted by jordancbaron Lock In Your Spot at Knowledge and CreatorCon 2026! Hey there, ServiceNow Community! Knowledge and Creator... Read More Posted by jordancbaron Why ServiceNow's Government Forum 2026 Should Be on Your Calendar If you work in governm... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcman Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcman Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Juhi Poddar Specialist Juhi Poddar MVP 2026: My Community Power The ServiceNow Community has been an integral part of my professional journey. What... Read More Its_Azar Specialist Stop Blaming Performance — Start Fixing Your Business Rules Let’s talk about somet... Read More Its_Azar Specialist now assist greyed out Im not able to interact with now assist, its greyed out    Read More Its_Azar Specialist Virtual agent chat to display agent topics Hi all, i have created an aagent in agent studio, and i want to use that in virtual... Read More Prasanna_Patil Specialist How to capture encrpted data on incident for non itil user Hello Team, We have bu... Read More prerna_sh Specialist Virtual Agent Custom Topic Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Introducing ServiceNow Semantic Search (MVP) — Looking for Community Feedback from experts here. Hello Everyone,I’m trying to raise a catalog request using a custom topic I created... Read More Its_Azar Specialist Understanding Field Styling in ServiceNow: Forms vs Lists Field styling in Servi... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Office Hours with Frances Frei -- Work Smarter Not Harder (APAC) Hosted by jasminecole 6 Mar, 2026 03:00 AM PST Event Details Online ServiceNow Government Forum 2026 - Learning Labs Hosted by HollyHorton 6 Mar, 2026 05:00 AM PST Event Details Online ServiceNow Government Forum 2026 - Learning Labs Hosted by Alicia Puccio 6 Mar, 2026 05:00 AM PST Event Details Online Office Hours with Frances Frei -- Work Smarter Not Harder Hosted by jasminecole 6 Mar, 2026 09:00 AM PST Event Details Online Put AI to Work(shop) for Service Operations Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Online Put AI to Work(shop) for Service Operations Hosted by Amanda Martinez 10 Mar, 2026 05:30 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Making a checklist available in offline mode

Hello, I have a checklist for fulfillers on incident forms.On Mobile Agent, I added a 'Checklist' tab (Details screen) through Mobile App Builder.When fulfillers turn offline mode on, the checklist becomes greyed out (screenshot attached).I tried to ...

  • Question
  • Mobile Agent
  • mobile app builder
  • Zurich

Request Status Agent - Add Attachment

I am wanting to enhance the Request Status Agent to allow users to add attachments to their tickets. I made a copy of the agent, modified the prompt to account for this and added the file upload tool but I can't seem to get it to work. Has anyone sol...

  • Question

Resolved! System UI - UI Scripts - ATF Custom UI Step Config

Hello - This might be an old question, but trying to get some answers or is there any workarounds for this. I am trying to keep the common library of functions in one place, and want to use inside my custom UI step config definitions, instead maintai...

  • Question

Resolved! What table is used for Application Service

When I look in the CSDM documentation for the table name for Application Service, I see this: cmdb_ci_service_auto. Even the CI Class Manager shows this. But in the filter navigator, under Configuration > Application Services, I see csdm_app_services...

  • Question

AI Bots - How is Your Org Tracking This?

As we start to stand up Co-Pilot bots, the business has decided they want to start tracking these as CIs.  I'm curious to know how and where other organizations are tracking this data.   In cmdb_ci_appl_ai_application?  As a service offering?  Someth...

  • Question

Adding the 'description' to Catalog Item cards in catalog

When I go to the Service Catalog and click on something like "Software" When you look at the category you see the 'name' and the 'short_description' displayed name = adobe workfront short_description = software request - Adobe Workfront I don't want ...

  • Question

NEW: Official Practice Tests Now Available for CIS-CSM and CIS-CMDB

Hi Community,   We're excited to share that ServiceNow University has partnered with MeasureUp to bring you the first official practice tests for ServiceNow certifications.   What you get: Realistic, exam-aligned questionsDetailed explanations for ev...

  • blog

Add Base URL to URL type field

Hello Experts, I have created a URL type field on the custom table/form. And, the value comes into it is from external data source that will have Ticket number. Now, If I click on that ticket number, I want it to be routed to the external tool that h...

  • Question
View More
Announcements

Registration for Knowledge 2026 is now open. Secure your spot today.

Register Now