ServiceNow Community

How do you create the Class Attributes for an Appliance

We seem to have a problem Discovering the device information due to it being an appliance. Should we A. Continue discover them as a Server, or B. Make them a child class with Model ID specifically being Appliance.

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Legal Request Transfer Defect

Hi all,I'm not sure whether ServiceNow is aware, but there appears to be defect with the "Transfer Request" functionality available within Legal Request Management. Attempting to transfer a request fails in certain circumstances with the error messag...

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How to Create ACLs for Role-Based Access on Custom Table

to allow only users with role "itil" to create/update/delete the record in tableto allow all users to read records from table

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SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.

CI is not being recognized by CMDB Discovery. Quick discovery returns the following error:An error in discovery of against the speic IP addres when run the quick discoveryDiscovery logs: InformationDiscovery started(empty)(empty)Discovery(empty) 20...

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Difference between "Partially Translated" and "Translation In Progress" Statuses -Insights Dashboard

Hi,Can someone help me understand what's difference between the "Partially Translated" and "Translation In Progress" Statuses when looking at artifacts in translation on the Insights Dashboard? For example, if I request a translation of a Catalog Ite...

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Make field mandatory in list view custom workspace

Hello, I make some of the fields mandatory in the dictionary level. It is validating while editing in the native view - list. but i tried clearing out that fields in the list view workspace and validation is not happening. It allowing me to c...

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Resolved! How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...

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REGISTER NOW: 10/2 New England SNUG | Canton MA

Hello SNUG Members! We're excited to be hosting the in-person New England SNUG Meeting on Thursday, October 2nd at Top Golf Canton. Sponsored by NAVISITE (Part of Accenture). SNUG meetings are one of the best ways to learn from and collaborate wit...

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AWA- Assing HR cases to individuals based on opened for country

Hi,We are currently implementing AWA [service channel based on HR service and Queues based on Openedfor company]. When this work item is created it should be always be assigned to a particular agent 'X' TIA

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ServiceNow Citizen Developer

I am a newbie and I am trying to learn by using Yokohama Citizen Developer learning portal. I am unable to download any exercise files (screenshot attached). All I get is a blank page. For example, when I tried to download the Todoproject.xlsx file f...

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Role Management - Inheritance issue.

Hi,We assigned the image_admin role to the knowledge role. As a result, users who already had the knowledge role inherited the image_admin role.Later, we removed the image_admin role from the knowledge role. While the image_admin role was correctly r...

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Dependency Map Indicators Color Coded?

That's right, you guessed it! It's awesome to see the indicators for incident, change, problem, outages, affected CIs, and vulnerabilities on the CI dependency map, but can we change those or add colors to them? We sure can, with a little image editi...

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Migration Center Results Questions

Zurich Patch 0 We recently ran a bulk migration and are reviewing the results in the Migration Center. We have not activated the migrated content. We have the following questions: Why are single scores shown in decimal format in some migrated reports...

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Change task groups

When change request is created two change tasks created in implementation state when we open those tasks there is an assignment group field is there when I click on assignment group I want only the implementation groups visible I don’t want any other...

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Software Installs to be removed when no longer discovered by Intune

We're currently running Service Graph Connector for Microsoft Intune to pull computer/device/SW installation data into the CMDB.Now we want some automation in place which will remove the software which are not getting discovered from Intune or no lon...

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