ServiceNow Community

Can we filter search widget to show certain suggestions for Catalogs and KB's

Hi, can we restrict the search widget which has AI Search and Zing search is enable, i need filter to show suggestions of catalog items and KB's which is in a particular application scope or in a topic with child topics can you share me the steps to ...

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Dumps and CSA

Can anybody share me some resources or Dumps for the csa exam 2025.#Fresher #CSA #Servicenow

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I have added additional approval in OOB knowledge- approval Publish

Hi Team,I wanted to add additional approval once it is approved by ownership group.I have added additional stage in Cloned-OOB flow. and added Knowledge admin as approvers.although approvals are triggering, But Email notifications are not getting sen...

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How to trigger the approval to CI approval group in change using flow designer

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Sharing Platform Analytics dashboard while multiple users have the same name

I’m dealing with a situation where a user wants to share a PA dashboard with another user. They’ve created a report, and in the sharing menu they’re trying to grant access to a new user. The issue is that the search box only searches by the user’s fu...

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Recommended Azure VM series for ServiceNow MID Server

Hi Experts, Our Azure team has asked us below two questions : Is there any document that defines outbound data transfer from MID server to ServiceNow cloud intance i.e. Azure cloud to outside data flow volume - Data discovered by MID server in Azur...

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Virtual Agent is unresponsive in MS Teams

I’m experiencing an issue with the Virtual Agent in Microsoft Teams.It was functioning properly until yesterday, but today it appears to be unresponsive. When I ask Teams to "Create Incident using VA topics," it keeps thinking for too long. If I wait...

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Security Incident created from classic Ui

Hello Everyone, I have below requirement:- I want to set Source field as “Backend” if security incident is getting raised from classic Ui of servicenow . How to achieve this ?

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Reference Qualifier Not Working in Scoped App for Filtering Division Field Based on Logged-in User

Hi Community, I’m working in a custom scoped application and need help with a reference qualifier issue.Requirement:I have a Training Budget table with a reference field called division, which points to a division table which is extended from Departm...

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unable to place filter in dashboard

Hi Team , I am creating a filter as assignment group in platform analytics dashboard , however when tried to place on in line of filters its not placing there ,Is there any limitations do we have ?can someone please help me with it .much appreciated...

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After Zurich Upgrade Dashboard report button not working

In dashboard,in incident category there are Open Incidents by Status & Priority, Closed Incidents by Status & Priority andClosed Incidents Aging Reports.Here in stacked by dropdown priority is shown twice,while selecting any priority no changes is re...

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Catalog UI Policy to Restrict Date Selection- Script available as an alternate?

We have a catalog item for requesting access to VPN. For offsite contractors we grant temporary access for a time period of no longer than 365 days (1 year) from selected start date. I have been using the catalog item UI policy with the condition of...

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Dyanmic Scheduling and travel duration

Hello everyone, We're in the process of setting up FSM with a use case to allow customer to self schedule appointments. All of our appointments are at fixed times (e.g. 8am, 10am, 1pm, etc) with travel duration defined in the sn_apptmnt_booking_serv...

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When adding options longer than 41 characters, the text is truncated on the list screen.

I have an issue I'd like to resolve and would appreciate your input. I created a custom field of type “choice” in the “cmdb_ci” table.Since the strings for the options I want to add are long, I set the field's max length to 100, matching the “Label” ...

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