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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by laurentapia Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge Our annual #BuildWith ... Read More Posted by AudriA Your #BuildWithBuildAgent Guidebook is Here. Hey ServiceNow Community! We can't wait to see what you create in our #BuildWithBui... Read More Posted by Earl Duque Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12 The Build with Build A... Read More Posted by Kristy Merriam Shape What Comes Next: Take Our 2025 Community Survey! You’ve built this Community into something incredible.... Read More Posted by jordancbaron Missed Community Week? Catch up here! The Community Week Agenda Breakdown Get ready for a week packed with livestreams, p... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Ramya V Specialist Creating Tasks from Calendar Interactions in FSM Dispatcher Workspace This article explains ... Read More Its_Azar Specialist Just-In-Time (JIT) Role Provisioning in ServiceNow — A Smarter Alternative to Permanent Access This article explains ... Read More prerna_sh Specialist Smart Lead Routing Assistant: Built with ServiceNow Build Agent || #BuildWithBuildAgent Challenge This article explains ... Read More mayankkumar Specialist "SkillMatrix AI" - Built with ServiceNow Build Agent #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist How I Built a Fully functional Custom application Using ServiceNow Build Agent in Just 6 Prompts As part of the #BuildW... Read More Anil Nemmikanti Specialist Record is being aborted on update but there is no abort BR on the same table. How it is possible? As part of the #BuildW... Read More shreedevin Specialist Building “Simply Thriftify” with Build Agent . My Journey in the #BuildWithBuildAgent Challenge As part of the #BuildW... Read More Its_Azar Specialist Top 10 ServiceNow Tables Every Developer Should Know 1. sys_user – The Users Table This table stores all us... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Live on ServiceNow: Empowering Your Success with AI-Enabled Regulatory Change Management Hosted by Lolita Honkpo 2 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Get Started with Security Operations Applications Hosted by Lolita Honkpo 2 Dec, 2025 08:00 AM PST Event Details Online Live on ServiceNow: Platform Academy Hosted by Lolita Honkpo 2 Dec, 2025 10:00 AM PST Event Details Online Live on ServiceNow: ServiceNow Impact Office Hours Hosted by Lolita Honkpo 2 Dec, 2025 10:00 AM PST Event Details Online 12/2 Webinar: Accelerating Development with ServiceNow Build Agent Hosted by Mary Kay Pierso 2 Dec, 2025 12:00 PM PST Event Details Online Live on ServiceNow: [APAC] Now Support and what it can do for you Hosted by Lolita Honkpo 2 Dec, 2025 08:00 PM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

MFA already set up for brand new PDI

I'm faced with the following issue: after requesting a brand new PDI and installing SAM Pro and Discovery on it via the manage instance section, I'm prompted with a MFA code request while logging into the instance. I haven't set up MFA yet for this i...

  • Question

Automatic Employee Profile Creation does not trigger Business Rules

Hi!We have been trying to automate more and more of our SPM, and we have come across a few issues. Currently we have tried to automatically set the employee_type for all created employee profiles to Internal. A simple business rule was created, that ...

  • Question

How to Create an "Overview" Tab in a Workspace in ServiceNow

Creating a custom tab, such as "Overview," in a Workspace within ServiceNow can be efficiently done using the UI Builder. Below is a detailed step-by-step guide to help you accomplish this.   Step 1: Access the UI Builder In the ServiceNow navigatio...

  • Article
  • UI Builder : Next Experience
  • UI Framework Next Experience
  • Workspace : Next Experience

PDI Instance: I need to set a knowledge base as public in my public portal

Hi All, Please note that I am trying to make a knowledge base as public so any non authenticated user can access its articlesthis is on my PDI InstanceI have gone through a lot of documentations from the community but it cannot seem to get it workI m...

  • Question

Product Models & CSDM

I've found the descriptions about Product Models (cmdb_model) quite confusing - since CSDM 5 there seems to be a much larger focus on this, but it's not quite clear if the intended purpose of the table is CI/Asset driven (Infrastructure components) o...

  • Question

Resolved! Detect Orphaned Assignment Groups

How to detect and identify orphaned assignment groups  in Incident if the group is inactive and no groupmembers present in the group table 

  • Question

Azure DevOps Integration Using Integration Hub

Hi , I am working on Azure DevOps Integration, where I need to fetch the user stories into ServiceNow .To set up the connection we are having child aliases set up in the system, but when I tried to establish the connection I am not able to see the ch...

  • Question

How to model SAP transactions in CSDM 5.0 for proper assignment routing?

In SAP, we have thousands of transactions—some out-of-the-box and some custom (Z-transactions). We treat “bundles of transactions” as a kind of “virtual application,” to which we assign a support group.In ServiceNow CSDM, I’m struggling to find the r...

  • Question

Resolved! Related list edit button missing

Morning! Yesterday I related the change table to the incident table to see incidents that were created as a result of a change. The problem now is that I can only relate Incidents to Change by creating the incident from the change by clicking New.......

  • Question

Reassign chats back to queue - Agent workspace

Hi,I am working on a requirement where chats need to be transferred back to the queue when there's technical or VDI issues occuring on the currently assigned service desk agent’s end.As the assignment is controlled by defining the queues and capacity...

  • Question

How to edit CMDB Health Dashboard

Hi All, I want to edit the CMDB Health Dashboard(this is OOB) in Servicenow.Actually I wanted to edit this CMDB Health Dashboard and apply some filter .So i just want to know how to edit this dashboard and update/edit this dashboard.  

  • Question
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