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Adding more inputs into Flow Designer Action even with the limit reached

One thing that I've noticed when creating a Flow Designer Action, there is a limit to the number of inputs that are allowed. Because it this, it means that I've had to create two separate Flow Designer Actions: I was just wondering if anyone has co...

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How to exclude non-GRC tables on Catalog item.

Hi, Could anyone help me,how to exclude non-GRC tables on Catalog item in order to ignore the irrelevant catalogue during the search on Employee portal.Client requested instead of making the catalog as inactive, they prefer to exclude the non-grc rel...

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Migrating to New List Templates in UI Builder: Access the Latest Features Without Waiting

Migrating to New List Templates in UI Builder: Access the Latest Features Without Waiting If you manage ServiceNow workspaces, you have probably noticed that at times, new UI Builder features roll out faster than the product-focused Workspaces ...

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Resolved! Recurring ServiceNow University Login Issue – MFA Email Missing

This same issue occurred last month as well:https://www.servicenow.com/community/upgrades-and-patching-forum/servicenow-university-login-issue-mfa-email-missing/td-p/3449060/page/2

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Best way & platform to Learn for Certification

Hello People, I am new into ServiceNow learning and I have no technical background so I would like to know which ways are the best to learn and practice for certifications! ServiceNow University ?Udemy courses?Coursera courses ?With my little R&D i f...

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Script Include Returning Null in answer

Hi, So, I am using this catalog client scriptfunction onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; var ga = new GlideAjax('AccountSTOChecker'); ga.addParam('sysparm_name', 'checkStoreOrder'); ga.a...

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Real time working experience on ITSM

Hi All,I wanted to know what kind of scenarios or day to day tasks that servicenow ITSM profile people would receive mostly. I am learning servicenow ITSM and worked in ITIL. Aware of basic configurations to perform on servicenow platform. What woul...

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Inbound Email Flow Not Triggering - Different Flow Executing Instead

I have configured an inbound email flow in my custom application with specific trigger conditions. However, when an email is received, my intended inbound email flow is not triggering. Instead, a different flow is executing. Current Behavior:Expected...

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Understanding Time-Limited Roles in ServiceNow

Giving permanent roles for short-term tasks increases security risk and leads to role sprawl. This is exactly where Time-Limited Roles in ServiceNow come into play. What Are Time-Limited Roles? Time-Limited Roles allow administrators to assign a ro...

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How to differentiate between CSM and ITSM roles in Subscription Management

Hi, since Quebec, ServiceNow has "enhanced" the Subscription Management module.The thing is that now its not usable in our scenario:- We have both CSM and ITSM licenses, lets say 200 CSM and 400 ITSM.- ITSM is as per new licensing part of CSM, so a C...

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Subscription Management

How to stop auditing/versioning for any field on the table

Hello Everyone, We have a custom Date/Time field on the sc_cat_item table which is populated via a Business Rule when an RITM is submitted. The field captures the date and time of the most recent submission, allowing us to track when the catalog item...

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"New" Data Certification - Data Certification experience in CMDB Workspace

Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...

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Can i export and import xml regarding variables on catalog item?

I have one catalog item with variables, and I want to create another catalog item with a different name but the same variables. Instead of adding them manually, I tried exporting the variables of CI as XML and importing it into another CI, but it did...

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what is incident management ? End-to-End Process Explaination

Hi community , This article explains everything you must know about Incident Management, including: what is an incident, what is incident management in ServiceNow, why, where, who and for whom it is used, ways to perform incident management, users in...

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Limit topics that appear based on what is typed into a Virtual Agent

Say I have a specific virtual agent. I type in something like "ABC Customer Questions" and press enter. The topic that should show up is an existing topic called, "ABC Frequently Asked Questions". No other topics should show up. How would I enable th...

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